Beverage Server FT - Must be 21 years old

Table Mountain Casino Resort•Friant, CA

4d•Onsite

About The Position

Under general direction from the Beverage Services Supervisor, this position is responsible for providing friendly, prompt, and courteous beverage and/or food service to casino patrons according to guest service standards and established policies and procedures. This role involves greeting patrons, taking orders, serving food and beverages accurately and professionally, and maintaining attentiveness to patrons throughout their gaming experience. The server will memorize beverage menus, maintain cleanliness standards, attend departmental meetings, respond to customer inquiries, and report any maintenance or housekeeping discrepancies. A professional appearance, friendly demeanor, and adherence to safety and customer service guidelines are essential. The position also requires knowledge of the property, food venues, beverage service, and casino information, as well as setting up and maintaining stations, preparing food and drinks, and utilizing the Point of Sale (POS) system. Assisting with check settlements, ensuring cleanliness of display cases and seating areas, and supporting bussers and porters are also key responsibilities. Access to F&B storage areas is required.

Requirements

Must be 21 years old.
High School Diploma or equivalent is required unless waived by Human Resources Management.
Six (6) months of cash handling experience required.
Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license.
Knowledge of customer service.
Skill in providing excellent customer service.
Ability to learn all beverages - non-alcoholic and alcoholic.
Ability to learn food service principles.
Ability to create a friendly atmosphere and demonstrate excellent customer service.
Ability to communicate effectively, both verbally and in writing.
Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds.
Ability to establish and maintain professional relationships with co-workers at all levels.
Ability to work independently and meet strict time lines.
Ability to interpret a variety of instructions furnished in written and oral form.

Nice To Haves

Food and Beverage experience preferred.

Responsibilities

Greets and takes beverage and food orders from casino patrons.
Serves beverages and food in an accurate, prompt, and professional manner.
Remains attentive to patrons throughout the gaming experience, adhering to or exceeding guest service standards.
Memorizes beverage menus to answer questions and make recommendations to customers.
Maintains cleanliness standards by removing empty cups, napkins, and cleaning ashtrays in the service area; adheres to company, state, and local health board requirements.
Attends and participates in departmental meetings to gain knowledge of products, service, and facility promotions and events.
Responds to customer inquiries and comments by providing timely and knowledgeable information to provide quality customer service.
Reports any maintenance or housekeeping discrepancies to management in a prompt manner.
Exhibits a professional appearance and maintains a friendly, cheerful, and courteous demeanor at all times.
Follows guidelines regarding safety and customer service according to established policies and procedures.
Attends and participates in regularly scheduled staff meetings.
Contributes to a team effort and accomplishes related results as required.
Has knowledge of the property and food served in the various food venues, beverage service, and Casino related information.
Responsible for setting up and maintaining food server stations, beverage server stations and preparing/delivering food, and drinks to the guests.
Prepares and displays all food and merchandise in accordance with ServSafe and other regulatory standards.
Responsible for preparing all food and/or beverage items in accordance with prep sheets and standard recipes.
Prepares food based on business volumes and as directed and indicated by Supervisors using par levels.
Be knowledgeable for full utilization of Point of Sale (POS) system.
Able to assist with processing check settlement between guest and designated cashier.
Ensures all display cases, refrigerators, guest-seating areas and the Casino floor are clean and maintained during shift.
Cleans and dusts shelves, between slot machines, counter tops and any other food and beverage related areas as assigned.
Maintains an organized work area for convenient guest interaction and safety.
Properly packages and labels any food purchases for guests as needed.
Assists Bussers and Food and Beverage Porters as needed/assigned to maximize guest service.
Performs other duties as required.