Beverage Server - M Bar Full Time

M Resort•Henderson, NV

8d•Onsite

About The Position

WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK.

Requirements

Must be at least 21 years of age
High School Diploma or GED
2 years of beverage serving experience in a high-volume bar or full-service restaurant preferred
Excellent communication skills
Proficient in basic math
Builds and maintains effective working relationships with staff and other departments
Fully understands and adheres to company and departmental policies and procedures
Displays a fun and engaging attitude toward work, creating a positive guest experience
Proficient in reading, writing, and verbal communication in English
Ability to read and interpret documents such as safety rules, operating procedures, and manuals in English
Strong verbal and written communication skills to interact effectively with guests, team members, and management
Capable of conveying information clearly and professionally in high-pressure or fast-paced situations
Able to understand and respond to guest inquiries, concerns, and feedback with courtesy and accuracy
Must be able to document incidents, complete reports, and follow written instructions precisely
Proficiency in communicating policies, procedures, and expectations to team members
Ability to apply common sense and sound judgment to carry out written, oral, or diagrammed instructions
Strong problem-solving skills in standardized situations involving multiple variables
Capable of making quick decisions under pressure while maintaining guest satisfaction and safety
Able to assess situations and respond appropriately to guest needs, operational challenges, or unexpected events
Demonstrates logical thinking and adaptability in a fast-paced, high-volume environment
Must be able to prioritize tasks and manage time effectively during peak business hours
Ability to interpret and follow company policies, procedures, and regulatory guidelines
Maintains professionalism and discretion when handling sensitive or confidential information
Must qualify for all licensing and permit requirements as mandated by federal, state, and local regulations
Valid Clark County Health Card required.
Valid Alcohol Awareness Card required in accordance with local and state regulations

Nice To Haves

2 years of beverage serving experience in a high-volume bar or full-service restaurant preferred

Responsibilities

Provide prompt, courteous service to guests in the bar and casino areas
Maintain a friendly and pleasant atmosphere while serving beverages
Deliver timely food and beverage service in accordance with quality standards
Greet guests warmly using company-approved hospitality verbiage
Adhere to the 1/3/5 rule: greet within one minute, serve within three, and check back every five minutes
Place orders with bartender, inspect for quality, garnish appropriately, and serve with cocktail napkin
Resolve guest issues courteously and notify supervisor of complaints
Verify age by requesting ID from guests appearing under 30
Clear tables and refresh guest areas after each service; maintain clean ashtrays and cocktail napkins
Upsell and suggest menu items, specials, and beverages
Learn and use guest names to personalize service
Perform prep tasks such as stocking and cleaning when not actively serving
Enforce guest limit regulations firmly and courteously
Maintain uniform and appearance in compliance with company standards
Provide courteous and friendly service to all guests and staff