Loft Lounge Beverage Server-FT
About The Position
The Loft Lounge Beverage Server is responsible for serving alcoholic and non-alcoholic beverages to guests in the lounge and casino areas. This role involves handling cash transactions, maintaining the appearance of the service station, and providing exceptional customer service. The server is expected to portray a positive attitude, represent the core values of Apache Casino Hotel, and live the mission of always providing exceptional service. Due to the cyclical nature of the hospitality/casino industry, team members may be required to work varying schedules to meet business needs, including weekends and holidays.
Requirements
- High school diploma or GED
- Six months prior beverage server experience including work with point-of-sale systems, liquor dispensing systems, and cash control policies, practices, and protocols.
- Ability to obtain an Oklahoma ABLE license.
- Strong customer service, oral and written communication skills.
- Act in accordance with casino policies, procedures, guidelines and control protocols, and applicable federal, state, and local regulations.
- Comply with the Eye Hi Goodbye program.
- Ability to interpret a variety of instructions from written, oral or schedule form.
- Ability to adapt to changing processes and procedures based on new technologies and changing procedures.
- Maintain high standards; display enthusiasm and team spirit in promoting a friendly group working environment.
- Competency to follow detailed procedures and ensure accuracy in documentation and data; carefully monitor processes; concentrate on routine work details.
- Demonstrate a high level of service delivery to ensure guest satisfaction; handle service failures and prioritize guest and team member needs.
- Capability to remain open-minded and change opinion based on new information; perform a wide variety of tasks and change focus quickly as demands change; manage transitions effectively from task to task; adapt to varying guest and team member needs.
- Prepare for known problems or opportunities in advance; undertake additional responsibilities and respond to situations as they arise.
- Use tact, maintain confidences, and foster an ethical work environment, handling situations honestly.
- Ability to adapt behavior to others’ styles, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce.
- Share due credit with team members; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from coworkers.
- Pass a background check and drug-screening test.
- Obtain a gaming license.
- Obtain an Oklahoma ABLE permit.
Responsibilities
- Serve alcoholic and non-alcoholic beverages to guests in the lounge and casino areas in accordance with internal policies and external regulations and/or laws.
- Handle various forms of cash transactions.
- Ensure appearance of assigned station and service areas is maintained.
- Demonstrate an upbeat and outgoing demeanor while on duty.
- Maintain a neat, clean, and well-groomed appearance.
- Effectively communicate with team members, regulatory agency personnel and guests, resolving guest service issues in accordance with authority.
- Perform other related duties as may be assigned.
- Understand and comply with the Eye, Hi, Goodbye program.
- Regular attendance is required.
- Work varying schedules to meet the business needs of Apache Casino Hotel, including weekends and holidays, and be scheduled on duty and/or “on-call” during these times.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
