Beverage Server Multi Outlet
About The Position
This role is responsible for ensuring player satisfaction by providing personalized service, resolving service problems, and acting as an ambassador of goodwill. The Beverage Server will actively promote casino events and programs, work closely with Total Rewards, and provide fast, friendly, professional beverage service to casino guests. They will also monitor guest alcohol consumption, take drink orders, assist in drink preparation, handle money, and maintain a general knowledge of alcohol and cocktails. The position requires the ability to work well with others, maintain a clean and stocked workstation, clear empty glasses, and service guests according to the company standard sequence of service.
Requirements
- Must be at least 21 years of age.
- High school diploma or GED required.
- Skilled in basic math in order to count money and present change correctly.
- Knowledge of guest charge procedures.
- Must possess excellent customer service and communication skills.
- Able to work at a fast pace in mentally and physically stressful situations.
- Knowledgeable of or able to learn tray service, cocktail ingredients.
- Available to work required schedule which may include nights, weekends, holidays and overtime.
- Must be able to read, write, speak and understand English.
- Able to respond to visual and auditory cues.
- Able to lift and carry up to 20 pounds constantly while gripping necessary items (glasses, pens, pads, garnishments, money, etc.).
- Able to walk at least 2 miles during shift.
- Able to bend, stoop, and twist when serving cocktails, standing and walking for periods up to 8-hour shifts wearing one-inch (minimum height) heels.
Nice To Haves
- Able to learn tray service, cocktail ingredients.
Responsibilities
- Ensures player satisfaction at all times.
- Provides personalized service and uses guest name.
- Resolves service problems according to Service Recovery guidelines.
- Serves as ambassador of goodwill while working and at customer and public relations functions; may appear in publicity photos.
- Actively promotes casino events and programs.
- Works closely with Total Rewards to promote new card sign-ups and relay benefits.
- Provides fast, friendly, professional beverage service to casino guests.
- Supplements tray with extra product to provide immediate or interim guest satisfaction.
- Monitors guest consumption of alcohol and intervene as needed according to Responsible Alcohol Management training and property guidelines.
- Promotes guests’ sense of luck on gaming floor by sincerely wishing customers luck and minimizing wait time.
- Takes drink orders, communicates with bartender utilizing the proper calling order, assists in the preparation of drinks and presents drinks to guests.
- Handles money according to departmental procedure.
- Maintains a general knowledge of alcohol by brand and cocktails by ingredients.
- Ability to work well with others, including but not limited to, beverage servers, bartenders, bar backs, beverage supervisors, and beverage managers.
- Maintains a clean and stocked workstation.
- Clears empty glasses from workstation/area.
- Services guests according to the company standard sequence of service.
Benefits
- Team Members create the extraordinary.
- PEOPLE PLANET PLAY framework.
- Mission, Vision and Values.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
