Beverage Server-Casino Floor (Full Time)

Rivers Casino Careers•Des Plaines, IL

25d•Onsite

About The Position

Responsible for providing beverage service to all casino customers in an efficient courteous and professional manner displaying a high standard of customer service. Must be willing to work all shifts. Picks up empty glasses and returns them to the proper area. Assists in the preparation of drink orders as required (icing glasses, garnishing drinks). Works in assigned area, taking drink orders, presenting drinks to customers, accepting payment and giving change when necessary. Maintains a clean station at all times and performs assigned side work duties such as stocking coffee, glasses, cream, sugar, beverage napkins, etc. Possesses complete knowledge of all procedures related to the job. Ensures that all guests are treated in a prompt, professional and courteous manner. Knows the menu items, specials, and prices. Knows current wine list and has an understanding of the different wines. Offers assistance to all guests regardless of where they are seated. Handles any guest’s complaints or problems in a prompt and courteous manner. Ensures thorough communication between shifts. Remains up to date on all Departmental Policies and Procedures. Complies with all departmental rules, side work assignments, and departmental procedures. Performs all other duties specified or assigned.

Requirements

One (1) to (2) years guest service experience, preferably in gaming/hospitality environment.
Must be able to lift at least twenty (20) pounds at one time and grip necessary items (glasses, pens, pads, garnishments, money, etc.).
Must be able to stand and walk for long periods of time as well as bend, stoop, and twist while serving cocktails.
Must have money-handling experience and basic math skills.
Must possess outstanding interpersonal communications skills to effectively interface with guests and team members.
Must also possess a cooperative, helpful and friendly nature, and present a neat, clean, well-groomed appearance.
Must attend and pass Responsible Alcohol Training; must adhere to cut-off procedures.
Ability to communicate with Team members and guests.
Ability to successfully fulfill the pre-employment process and maintain all licensing requirements.
Ability to work flexible shifts and days of the week including holidays.

Responsibilities

Providing beverage service to all casino customers in an efficient, courteous, and professional manner.
Displaying a high standard of customer service.
Working all shifts.
Picking up empty glasses and returning them to the proper area.
Assisting in the preparation of drink orders (icing glasses, garnishing drinks).
Working in assigned area, taking drink orders, presenting drinks to customers, accepting payment and giving change.
Maintaining a clean station at all times.
Performing assigned side work duties (stocking coffee, glasses, cream, sugar, beverage napkins, etc.).
Ensuring all guests are treated in a prompt, professional, and courteous manner.
Knowing menu items, specials, and prices.
Knowing the current wine list and understanding different wines.
Offering assistance to all guests regardless of seating.
Handling guest complaints or problems promptly and courteously.
Ensuring thorough communication between shifts.
Remaining up to date on all Departmental Policies and Procedures.
Complying with all departmental rules, side work assignments, and departmental procedures.
Performing all other duties specified or assigned.

Benefits

Medical, Dental, Vision, and Life Insurance
401K – 4% match to 5% Team Member Contribution
$1 Daily Meals
Earn up to 18 Days of Paid Time Off Your First Year
Free Shuttle from Rosemont’s Blue Line Station
Free Parking
On-Site Rivers Casino Scholarship Program for Team Members and their Children/Grandchildren
Tuition Reimbursement
Fitness/Gym Reimbursement
Community Volunteer Opportunities
Leadership Training & Career Advancement Programs
Team Member Exclusive Discounts