Beverage - Manager

Seminole Hard Rock Support Services•Coconut Creek, FL

1d•Onsite

About The Position

The Beverage Manager is a guest-focused hospitality leader responsible for beverage experiences across assigned venues and the gaming floor. The role combines visible floor leadership, team development, beverage programming, financial and operational oversight, technology adoption, and compliance to support guest satisfaction and team engagement. The manager leads beverage service across bars, lounges, gaming-floor service, and other assigned operations, ensuring quality, presentation, speed, cleanliness, and consistent execution. The role develops team members and emerging leaders, supports beverage menus and revenue-generating programs, oversees labor planning and beverage cost controls, and uses operating and guest feedback data to improve performance. The manager also supports Beverage on Demand and related systems, maintains compliance with applicable gaming, alcohol-service, safety, and sanitation requirements, and oversees staffing, scheduling, training, evaluations, and supervision of assigned personnel. The position is performed partly in a professional office setting and mostly on or passing through the casino floor, where casino-related conditions may include secondhand smoke and excessive noise. The role frequently involves standing, walking, handling objects, reaching, communicating, and tasting or smelling; employees must frequently lift or move up to 50 pounds. Candidates must obtain gaming licensure by successfully completing a background check before beginning employment. Hiring preference is given first to qualified members of the Seminole Tribe and second to qualified members of other federally recognized Native American Tribes.

Requirements

Associate degree or higher.
At least 6 years of experience in a high-volume bartending environment and 2 years of casino beverage supervisory experience, or an equivalent combination of education and/or work experience.
Demonstrated success leading hospitality teams, developing leaders, improving guest satisfaction, and managing complex, high-volume beverage operations.
Strong knowledge of beverage trends, service standards, purchasing, inventory, cost controls, and financial reporting.
Excellent interpersonal communication, sound judgment, collaborative leadership, and the ability to inspire a diverse team.
Ability to understand Seminole Tribe of Florida policies and procedures, complete required forms and reports, and communicate effectively in English for assigned responsibilities.
Mathematical and cash-handling skills.
Proficiency in Microsoft Word and Excel.
Ability to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations before beginning employment.

Nice To Haves

Experience with Beverage on Demand (BOSS) or comparable solutions is highly desirable.
Comfort with beverage technology, POS systems, and digital ordering and service platforms.

Responsibilities

Maintain an active floor presence during peak periods, engage guests and team members, anticipate service needs, and resolve service issues in real time.
Promote genuine hospitality, personalized guest recognition, service recovery, and continuous improvement informed by guest feedback and satisfaction trends.
Ensure beverage quality, presentation, speed of service, cleanliness, and consistent execution across assigned beverage operations.
Recruit, coach, recognize, and retain talent, and create an inclusive and accountable team environment.
Develop supervisors and emerging leaders through coaching, succession planning, performance feedback, and development goals.
Support team engagement through daily communication, pre-shift inspiration, hands-on training, and reinforcement of service standards.
Collaborate on beverage menus, signature cocktails, premium offerings, seasonal activations, and programming to improve the guest journey and generate revenue.
Manage labor planning, purchasing input, product selection, beverage costs, par levels, and financial performance against approved budgets.
Use sales mix, productivity, guest sentiment, and operating metrics to identify opportunities and improve execution and business performance.
Comply with beverage program and initiatives.
Support Beverage on Demand integration, adoption, and optimization, including service workflows, zone mapping, team readiness, and speed-of-service performance.
Use POS platforms, beverage ordering systems, and operational reporting; partner with IT and cross-functional teams on testing, training, and process improvements.
Promote technology-enabled hospitality while maintaining personal guest engagement and operational accountability.
Uphold Gaming Commission regulations, Seminole Tribe of Florida and departmental policies, responsible alcohol service requirements, and applicable safety and sanitation standards.
Maintain a clean, safe, organized, and hazard-free work environment.
Oversee staffing, scheduling, training, evaluations, and supervision of assigned personnel.