Beverage Manager

Gila River Resorts & Casinos • Chandler, AZ

5h

About The Position

This position provides management to all levels of the beverage team department and will actively supervise, coach, counsel, direct, train, and mentor beverage team in meeting and exceeding quality standards, as well as demonstrating the GILA WAY. This role is responsible for all aspects of effective beverage management within a casino environment and ensures total compliance with all responsible alcohol service policies.

Requirements

• High School Diploma or equivalent required.
• Prior experience in Food & Beverage management required.
• Must acquire and maintain a valid Gila River Environmental Health Food Handlers Card, Alcohol Awareness Certification, Blood-Borne Pathogens (BBP) and other required compliance trainings.
• Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest.
• Must possess excellent guest service skills, strong telephone etiquette, and be a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.
• Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members.
• Strong interpersonal and communication skills, both written and oral.
• This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.

Nice To Haves

• Experience working in a fast-paced high volume, bar restaurant, or nightclub is preferred.
• In-depth wine, beer and spirituous liquor knowledge preferred.

Responsibilities

• Promotes and provides excellent guest service experiences to both internal and external guests.
• Responsible for all aspects of the effective beverage management within a casino environment.
• Ensures total compliance with all responsible alcohol service policies.
• Effectively and compliantly addresses any alcohol service or compliance issues, immediately investigates, documents and reports all issues or findings to management.
• Maintains a dependable work attendance record with extremely infrequent absences and/or lateness.
• Performs other special projects and duties as assigned.
• Directly supervises multiple employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED