Beverage Manager

Full House Resorts • Waukegan, IL

3d • Onsite

About The Position

The Beverage Manager is responsible for overseeing all beverage operations throughout American Place Casino, ensuring exceptional guest service, operational efficiency, and compliance with all regulatory requirements. This role leads beverage team members, manages inventory and cost controls, and drives revenue through innovative beverage programming and high service standards.

Requirements

• College degree preferred
• Minimum of 5 years of experience in a multi-unit food and beverage operations or casino/hotel operations
• Thorough knowledge of standards for all aspects of F&B service, storeroom procedures, and cooking methods
• Highly organized and detail-oriented
• Familiar with all equipment used in F&B outlets
• Computer literate
• Able to obtain/maintain necessary licenses and/or certifications as required by local gaming regulations

Nice To Haves

• Bilingual preferred

Responsibilities

• Train, coach, and develop beverage team members, including bartenders, barbacks, and supervisors
• Foster a positive, high-performance culture aligned with company values
• Create and manage staff schedules to ensure proper coverage and efficiency
• Conduct performance evaluations and provide ongoing feedback
• Oversee daily beverage operations across all outlets, including bars, lounges, and gaming floor service
• Ensure consistent execution of service standards and guest experience excellence
• Maintain compliance with all health, safety, and alcohol service regulations
• Collaborate with other departments to support overall casino operations
• Manage beverage budgets, including labor and cost of goods sold (COGS)
• Monitor inventory levels, ordering, and vendor relationships
• Implement and maintain inventory control procedures to minimize waste and loss
• Analyze sales reports and identify opportunities to increase revenue and profitability
• Ensure all guests receive prompt, courteous, and personalized service
• Address and resolve guest concerns or complaints in a timely and professional manner
• Develop beverage menus, promotions, and special events to enhance guest engagement
• Ensure adherence to all local, state, and federal alcohol laws and gaming regulations
• Maintain cleanliness and organization of all beverage areas
• Enforce responsible alcohol service and team member safety protocols

Benefits

• Medical, Dental, Vision
• 401K: Matches 50% of your contribution, up to 4% of eligible contribution
• Educational Tuition Reimbursement
• Paid Time Off
• Ventra Program, EAP programs, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree