Beverage Equipment Service Tech

Liquiserve•Salt Lake City, UT

1d•Remote

About The Position

LiquiServe, a regional institutional/foodservice equipment service provider operating in Montana, Wyoming, the Western Dakotas, Colorado, New Mexico, PNW and West Texas for an average of 35 years, is seeking experienced technicians for immediate openings in all territories. This position involves reactive service including equipment troubleshooting and diagnosis, part replacement, problem resolution, and on-site customer training. It also includes preventive maintenance and installation/removal of counter-top beverage equipment for major corporate accounts. The role requires the ability to work remotely using LiquiServe's dispatching software (Alert), process service call information, and maintain organized paperwork for weekly delivery to the corporate office. Technicians will also facilitate the delivery of repair parts and customer equipment, maintain inventory, and execute equipment pick-up and return. A key aspect of the role is delivering superior customer service, focusing on customer needs, developing positive relationships, and creating solutions in collaboration with customers.

Requirements

Lifting requirement of 50lbs
Willingness to work required OT as well as an on call week in the rotation of your territory
Knowledge of basic electricity; amperage, voltage and current, understanding of basic heating and refrigeration, water quality and filtration principles
Positions are full time including after hours and weekend on call
Require a clean DMV driving record
Candidates are subject to pre employment drug screen as well as random drug tests

Nice To Haves

Knowledge of basic electricity; amperage, voltage and current, understanding of basic heating and refrigeration, water quality and filtration principles. Knowledge preferred but not required we will train.
Candidates with experience in service and installation of espresso, drip coffee, liquid coffee, juice, fountain and/or water filtration equipment in food service and c-store environments are preferred but not required.

Responsibilities

Reactive service to include equipment trouble shooting and diagnosis, part replacement as needed, problem resolution, on site customer training
Preventive maintenance
Installation and removal of counter top beverage equipment for major corporate accounts
Ability to work remotely in a telecommuting environment processing service call information using LiquiServe’s dispatching software (Alert)
Processes organize and maintain clean and accurate paper work to deliver to the corporate office in New Mexico weekly in a timely organized manner. Using pre postage mailers provided by LiquiServe
Must carry company issued communication devices and report problems with said devices
Facilitate delivery of repair parts and customer equipment, maintain inventory and execute equipment pick up and return
Deliver superior customer service to include focus on customer needs, developing and sustaining positive customer relationships, creating and executing plans and solutions in collaboration with customers