Beverage Equipment service Tech A

Suntory•Garner, NC

3d•Onsite

About The Position

Pepsi Bottling Ventures is seeking a Beverage Equipment Service Tech A to join our team. This role is responsible for effectively and efficiently providing repair service within an assigned territory to all vendors, coolers, fountain, and other designated equipment. The position requires providing exceptional customer service while representing PBV with each customer, and learning PBV operations, specific industry equipment, repair processes, and governmental guidelines.

Requirements

High school diploma or equivalent.
Minimum (2) two years’ experience in beverage equipment repair or related field (small appliance, plumbing, electrical, refrigeration). Coursework in aforementioned fields may substitute for experience.
Good oral and written communication skills.
Able to meet PBV’s driving guidelines, valid driver’s license with good driving record.
Must be able to travel daily to assigned accounts. Overnight travel may be required.
Understanding and knowledge of electrical components, electronics, plumbing, board level schematics, refrigeration, vending/fountain equipment repair, parts and troubleshooting.
Attention to detail, patience, and problem-solving ability.
Able to work hours necessary to complete assigned tasks.
Knowledge of principles and processes for providing customer service, including needs assessment, quality standard and evaluating customer satisfaction.
Public safety and security knowledge of relevant equipment, policies and procedures for the protection of people, data, property, and institutions preferred.
Capable of gaining understanding of Food Service personnel responsibilities.
Ability to grasp and understand the functionality of SAP, IFS, Microsoft Word, and Excel.

Nice To Haves

Ability to coach and train others preferred.

Responsibilities

Provides “Service that Sells.”
Interacts with customers daily to diagnose, educate and support while ensuring customer expectations and PBV business objectives are met.
Possesses advanced skill set of Beverage Equipment Service Technician B.
Maintains and manages equipment, including diagnostics, repair, and testing components using electrical, mechanical, and pneumatic testing equipment.
Meets Pepsi-Cola North America (PCNA) quality objectives, to include Preventative Maintenance (PM) performed and Reactive Repair (RR) to drive revenue.
Uses Hand-held Computer to ensure accuracy of call detail, parts management, equipment location, and work performed.
Reviews daily activity to re-assign work within territory.
Manages and controls truck operation, cleanliness, and parts inventory.
Meets commercial vehicle regulations.
Other duties as assigned.

Benefits

Paid time off, including holidays, vacation days, personal days, parental leave, and bereavement leave
401(k) with a company match
Medical, prescription, dental, and vision insurance options, as well as supplemental health plan options, including accident, critical illness, and hospitalization
Saving and spending accounts
Company-paid telemedicine services
Free counseling and information services
Wellness program
Company-paid life insurance
Company-paid disability coverage
Adoption assistance
Education assistance
Legal service plan option
Pay advance option