Beverage Cocktail Server PT

Seneca Gaming Corporation•Niagara Falls, NY

4d•Onsite

About The Position

The Beverage Cocktail Server is responsible for providing fast, friendly and courteous service to every customer while taking and serving beverage orders. This role involves taking beverage orders and serving complimentary beverages to guests in slot and pit areas. The position requires the ability to interact with the public, speak English clearly, and remember details. Physical exertion including walking, standing, turning, bending, lifting, and carrying is also required. All duties must be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards, and objectives.

Requirements

Must be 18 years of age or older upon employment.
Two (2) years previous customer service experience required.
Two (2) years of serving in a bar or restaurant setting required.
Must have outgoing, friendly personality and a cheerful accommodating disposition.
Must adhere to the SGC Shoe policy for all Beverage Cocktail Servers.
Must possess excellent communication skills.
Ability to write routine correspondence and to speak effectively to the public, employees and customers.
Must have the ability to deal effectively and interact well with the customers and employees.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Must be able to stand, walk and move through all areas of the casino.
Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced casino environment and effectively deal with customers, management, employees and members of the business community in all situations.

Nice To Haves

High school diploma or its equivalency preferred.
Bartending experience preferred.

Responsibilities

Work in assigned area, such as a dining room, lounge or casino floor and pleasantly take beverage order from guests.
Present the beverage order to the bartender and write checks properly while waiting for the beverage to be prepared.
Present check to the guest, accept payment and give change when necessary.
Maintain the server’s station in a neat, clean and sanitary condition at all times.
Be knowledgeable of casino promotions and events in order to provide answers to customer questions. Inform customers of forthcoming special events and other facilities, such as food service, etc.
Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
Complete all required SGC Training programs within nine (9) months from commencement of employment.
Attend all necessary meetings.
Garnish drink orders at service area and deliver drinks to players. Balance trays with drinks weighing up to ten (10) pounds when full, on one hand, while serving with the other hand.
Circulate throughout designated station, taking drink orders from customers. Requires ability to remember customers and their drinks.
Place drink orders at the service bar. Requires effective communication skills.
Reaching/bending between players to serve drinks, collecting empty glasses, and cleaning ashtrays.
Keeping service station clean and fully stocked.
Walk continuously up and down short stairs or ramps.
Observe when a customer is too intoxicated.
Clean up glasses in surrounding area at the end of shift.