Beverage Cart Attendant

Biltmore Hotel Limited•Coral Gables, FL

1d•Onsite

About The Position

The cart driver or snack shack attendant is responsible for offering our guest the highest levels of service and product knowledge. The attendant must be enthusiastic about the position and maintain a positive attitude toward both the guest and other staff members of the hotel. The attendant is responsible for an in depth knowledge of all food and beverages offered by the hotel and an adherence to the service sequence as outlined by the Biltmore Standards of Operations (BSOP’s).

Requirements

High School Diploma is required.
Minimum one years’ experience in fast paced guest food service environment.
Speak, read, write and understand the English language.
Compute accurate mathematical calculations.
Provide legible communication and directions.
Perform job functions with attention to detail, speed and accuracy.
Prioritize and organize.
Think clearly, remaining calm and resolving problems using sound judgment.
Follow directions thoroughly.
Understand guest’s service needs.
Work cohesively with co-workers as part of a team.
Work with minimal supervision.
Maintain confidentiality of guest information and pertinent resort data.
Use a computer keyboard and possess basic typing skills.
Possess moderate to advanced computer skills.
Work in a dynamic and constantly changing environment.
Adept to multitasking.
Must have valid US issued driver’s license.

Responsibilities

Assist the guests with beverages through the whole game at least every 45 minutes.
See guests twice on the front nine and twice on the back nine holes.
Operate the beverage cart.
Maintain and provide accurate par list.
Knowledge of rules of the golf course game.
Maintain cart clean.
Have knowledge of all holes of the Golf Course.
Consistent adherence to policies and procedures of The Biltmore as outlined in the BSOP’s.
Assist co-workers in the performance of their responsibilities when necessary.
Maintenance of the highest levels of sanitation and safety in the workplace.
Knowledge of location and requisitioning of all necessary products and supplies.
Knowledge of bar and dining area seating charts.
Complete familiarity with liquor and wine selection, pricing and preparation.
Complete familiarity with all menu item preparations and presentation.
Knowledge of and adherence to proper I.D procedures.
Adherence to service standards as outlined in BSOP’s.
Immediate notification of a manager in the event of a problem, or the perception of a problem.
Filling out requisition form for next day product delivery
Other duties as assigned