Beverage Bartender

Seneca Gaming Corporation•Niagara Falls, NY

35d•Onsite

About The Position

The Beverage Bartender provides friendly, excellent service to customers while preparing and pouring drinks for customers and beverage servers. The bartender prepares drinks with proper portions and ingredients, mixes drinks, collects payments, and manages the shift bank and related paperwork. The role also involves taking beverage orders, keeping the bar clean and stocked, preparing garnishes, operating a dishwasher, and assisting guests with directions around the casino. Duties are performed in accordance with Seneca Gaming Corporation policies and procedures, Internal Control Standards, and objectives. Work hours are determined by a 24-hour schedule. The work environment is usually moderately loud, with louder noise levels on the casino floor, and smoking is permitted.

Requirements

Must be at least 18 years old upon employment.
High school diploma or equivalent required.
Three years of previous bartending experience required.
Previous customer service experience required.
Knowledge of operating a cash register required.
Ability to operate juice guns, cutting boards, soda guns, ice machines, mixers, pourers, knives, coffee machines, non-alcoholic frozen drink machines, iced tea machines, and other necessary equipment.
Excellent communication skills, including ability to write routine correspondence and speak effectively to the public, employees, and customers.
Ability to interact effectively with customers and employees and resolve problems or conflicts diplomatically and tactfully.
Mathematical skills and writing ability for bank counts and paperwork.
Ability to communicate clearly in English when taking beverage orders.
Ability to stand, walk, and move through all areas of the casino; maintain stamina and a suitable mental attitude while working under pressure in a fast-paced casino environment.
Ability to lift the bar top (approximately 15 pounds), carry glass racks (approximately 10–15 pounds), bend, and reach.
Ability to work in a narrow space approximately 4.5 feet wide behind the bar.

Responsibilities

Prepare drinks with proper portions and ingredients; mix drinks and collect payment from guests.
Count and verify the bank at the beginning of each shift, then count it at the end, separate room charges and comp tickets, and complete paperwork.
Take beverage orders and communicate clearly with customers.
Clean the bar area, wipe down surfaces, pick up trash, and restock supplies, beer, liquor, and wine.
Address guests pleasantly and provide exceptional service in a friendly, professional manner.
Learn the casino layout and give guests appropriate directions.
Follow information-security policies and procedures, including the Seneca Gaming Corporation Acceptable Use Policy.
Meet attendance guidelines and comply with regulatory, departmental, and company policies.
Complete required SGC training programs within nine months of starting employment and attend necessary meetings.
Operate the dishwasher, clean and store glasses, and prepare garnishes, including cutting or slicing fruit.
Lift and carry glass racks and supplies, and access the bar work area by lifting the bar top or bending underneath it.
Maintain a professional work environment with supervisors, managers, staff, customers, and other business contacts.