Beverage & Bar Manager | Full-Time | BOK Center

Oak View Group•Tulsa, OK

3d•Onsite

About The Position

The Beverage & Bar Manager at BOK Center and Arvest Convention Center is responsible for the effective management and running of bar operations, including event planning support, inventory, cash control, compliance with alcohol service policies, cleaning, safety, guest service, employee/volunteer training and supervision, troubleshooting, closing duties, and any other tasks assigned by the General Manager and AGM. The Beverage & Bar Manager must provide a high level of event oversight, technical proficiency, and operational/personnel support to ensure the smooth running of any assigned event. The Beverage & Bar Manager will actively manage, coach, counsel, train, and mentor employees in meeting company quality standards. The Beverage & Bar Manager will provide oversight and resolution responsibility for employee performance issues. The Beverage & Bar Manager will actively and independently manage all aspects of employee relations to ensure a positive, harmonious, compliant, and cooperative work environment. This is a key position for the effective and profitable operation of the business. The employee must maintain excellent attendance and be available to work a variable event-driven schedule, which includes evenings and weekends. Open availability, professional presentation, outstanding interpersonal skills, self-direction, and strong technical (computer and POS) aptitude are required.

Requirements

Associate’s degree (A.A.) or equivalent from a two-year college or technical school.
3-5 years of related experience and/or training, or an equivalent combination of education and experience.
Ability to communicate with employees, co-workers, volunteers, management staff, and guests in a clear, professional, and courteous manner that fosters a positive, enthusiastic, and cooperative work environment.
Ability to make sound business/operations decisions (i.e., regarding employee placement, staffing adjustments, and/or responding to technical, product, or equipment challenges during an event) quickly and under pressure.
Solid working knowledge of computer applications: Microsoft Office, POS systems, and timekeeping systems.
Ability to work well in a team-oriented, fast-paced, event-driven environment.
Possess a valid Food Handlers certificate and Alcohol Service Permit if required by state or local government.
Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to Spectra and venue concession operations.
Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation, and product inventory.
Ability to handle cash accurately and responsibly.
Ability to consistently adhere to the highest standards of integrity, professionalism, ethics, and confidentiality.

Nice To Haves

Open availability, professional presentation, outstanding interpersonal skills, self-direction, and strong technical (computer and POS) aptitude are required.

Responsibilities

Responsible for managing, developing, and mentoring a staff of part-time employees.
Ensure proper setup of all bar locations prior to doors. Set-up duties may include (but are not limited to): verifying opening inventory, assigning duties to workers (employee/volunteer), ensuring sanitation standards are met, verifying that each location is fully operational, and ascertaining levels of food production based upon projected guest attendance.
Provide a high level of oversight and operational expertise, resulting in the smooth, efficient, and profitable execution of events.
Oversee responsible alcoholic beverages, following all proper procedures for serving alcoholic drinks, including state/federal regulations pertaining to the distribution of alcohol.
Responsible for learning or having knowledge of various beer, wine varieties & spirits available and being able to learn to suggestively upsell products to guests.
Ensure drinks are poured responsibly in accordance with company standards for serving size.
Ensure guests' IDs are checked in accordance with state/federal regulations to verify the minimum age requirement for the purchase of alcoholic beverages.
Ensure all staff that serve alcohol have the required TABC certifications and TEAM/TIPS training.
Manage and run all venue bar operations before, during, and after the event. Duties include employee check-in, equipment inspection, POS monitoring and troubleshooting, guest complaint resolution, training, food production, clean-up, post-event reconciliation and reporting, and any other duties as assigned by the F&B Director.
Willing to cover any open position to assure the location is fully operational and company standards pertaining to speed of service and guest satisfaction are met; assist with Premium Services operations and event needs, as directed by the AGM.
Completes post-event evaluations, data compilation, tracking of monetary and product shortages, and generation of reports; serves as a resource for POS applications, training, and hardware problems.
Ensure the work environment is safe and free from harassment or discrimination; immediately address all safety concerns, potential hazards, accidents, or incidents.
Relays safety/health issues to leadership immediately.
Ensure event staff and volunteers are aware of workplace expectations; provide ongoing assistance, training, and mentoring to event staff and volunteers; promote a positive, enthusiastic, and cooperative workplace environment by working side-by-side with staff and volunteers; reinforce procedures and practices through repetition; lead by example and provide ongoing constructive feedback.
Maintain a thorough working knowledge of all existing bar locations: geographical location, equipment, evacuation procedures, adjacent employee and guest areas, and facility access.