BEVERAGE ASSISTANT MANAGER

Margaritaville Resort Casino • Bossier City, LA

13d • Onsite

About The Position

Deliver internal and external guest service by ensuring every interaction includes our Six Core Service Standards (Look Sharp, smile & greet the guest, be friendly, polite & use courteous language). Provide especially timely & knowledgeable service; and then some! Always find solutions to guests’ problems. Use the guest’s name when appropriate. Thank the guest and invite him or her back.

Requirements

• Must be at least 21 years of age.
• Demonstrated supervisory experience in a high-volume restaurant.
• Must obtain and maintain a current State Responsible Vendor Permit
• Must obtain and maintain a current Parish Alcohol Beverage Control License
• At least 3 years’ experience directly related to the accountabilities specified.

Responsibilities

• Staff, schedule, evaluate, train, develop and monitor subordinate personnel.
• Recommend wage increases, promotions, demotions, discipline, and other employment actions for subordinate personnel.
• Promote courteous treatment of customers and employees including resolving complaints, answering questions, and providing general service.
• Ensure food servers, bus persons and other restaurant personnel are meeting or exceeding service standards.
• Maintain control of the restaurant to ensure staffing levels are appropriate based on business volumes.
• Assist restaurant manager in developing and implementing policies, procedures and rules including operations manuals, to promote compliance with company and regulatory guidelines.
• Create and maintain records, reports and other documentation as required to meet company and business expectations.
• Maintain the viability and integrity of all restaurant operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed