Beverage Accounts Receivable Specialist

EspriGas • College Station, TX

9d • Hybrid

About The Position

The Beverage Accounts Receivable Specialist is responsible for managing collections, processing customer payments, and maintaining accurate customer account records for the Beverage business segment. This role ensures timely collection of outstanding balances, resolves account discrepancies, and provides exceptional customer service while partnering with internal teams and external customers to support the company's financial objectives.

Requirements

• Minimum of 2 years of accounts receivable, collections, or customer account management experience.
• Proficiency in Microsoft Excel, including formulas, VLOOKUPs, and Pivot Tables.
• Experience maintaining customer account records and resolving billing discrepancies.
• Excellent written and verbal communication skills.

Nice To Haves

• Experience with Salesforce, Stripe, Microsoft Navision or similar ERP systems is a plus.

Responsibilities

• Manage collections for assigned customer accounts using Salesforce and Microsoft Navision, including monitoring aging reports and proactively following up on past-due balances.
• Contact customers regarding outstanding balances through phone, and email while maintaining positive customer relationships and providing a high level of customer service.
• Maintain accurate and up-to-date customer account information, including contact details, billing information, account verification, and supporting documentation.
• Research and resolve account discrepancies, billing issues, and payment disputes in collaboration with customers, supply partners, and internal departments.
• Request, review, and maintain supporting documentation, including proof of delivery and cylinder audits, to facilitate dispute resolution.
• Prepare and distribute customer statements, account documentation, and other information as requested.
• Maintain accurate documentation of collection activities, customer communications, account research, and resolutions.
• Ensure collection activities comply with company policies, internal performance standards, and applicable regulations.
• Collaborate with internal departments to resolve customer account issues, improve collection efficiency, and identify opportunities for process and operational improvements.
• Stay current on company policies, systems, accounts receivable best practices, and related processes while maintaining strong organization, accountability, and follow-through.
• Assist with special projects, cross-functional initiatives, and other responsibilities as assigned.

Benefits

• Health benefits with coverage on day one.
• Robust paid leave following the birth or adoption of a child.
• Professional development, certification, and learning resources to invest in every team member.
• Wellness programs offering access to free counseling and health and wellness programs.
• Competitive compensation because we are looking for top talent.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed