PSS / Between Visit Care Coordinator - Primary Care at Federal Way
About The Position
UW Medicine Primary Care - Federal Way has an outstanding opportunity for a Between Visit Care Coordinator. This is a temporary position, estimated to be 7 months in length, working full-time, 100% FTE (40 hours per week) on the Day Shift. UW Medicine Primary Care at Federal Way offers personalized care for every stage of life, conveniently located just off I-5 and 320th St., near the Federal Way/S 320th St. Park & Ride. We offer personalized care that is easy to access and respects your background and preferences. Whether you need a routine checkup, help managing a chronic condition, or are seeking treatment for an illness or injury – we’ve got you covered. This position offers the chance to make a difference for the patients and employees we serve and provides an opportunity for career growth.
Requirements
- High school graduation or equivalent AND One year of healthcare, administrative, or customer service experience OR An equivalent combination of education/experience.
Responsibilities
- Ensures timely response by following established network standard work and clinic protocols for telephone encounters, Epic in-basket folders, incoming/outgoing phone calls and responding to patient messages in MyChart.
- Manages incoming multi-line phone calls, MyChart messages, paperwork and fax transmissions from patients, pharmacies, and other providers. Routes to other care team members as necessary for follow up.
- Acts as a liaison between provider and other facilities including UW Medicine entities and departments, pharmacies, home health agencies, specialists, etc.
- Reviews open telephone and MyChart encounter report and performs audits. Communicates audit results and trends or patterns pertaining to access to care to clinic leadership.
- Gathers information from patient symptom-based calls and routes to nurse triage as appropriate per guidelines.
- Provide administrative support to the referral process, such as faxing referrals and scanning referral related paperwork as needed to support Patients Are First standards.
- Assist with forms completions for providers as needed for patients, insurance companies and employers.
- Drafts and completes letters on the provider’s behalf for various needs related to work, school, test results, etc.
- Other duties as assigned by supervisor.
Benefits
- For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-temporary-per-diem-and-less-than-half-time/
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
