PSS / Between Visit Care Coordinator - Primary Care at Federal Way

University of Washington•Seattle, WA

6d•Onsite

About The Position

UW Medicine Primary Care - Federal Way has an outstanding opportunity for a Between Visit Care Coordinator. This is a temporary position, estimated to be 7 months in length, working full-time, 100% FTE (40 hours per week) on the Day Shift. UW Medicine Primary Care at Federal Way offers personalized care for every stage of life, conveniently located just off I-5 and 320th St., near the Federal Way/S 320th St. Park & Ride. We offer personalized care that is easy to access and respects your background and preferences. Whether you need a routine checkup, help managing a chronic condition, or are seeking treatment for an illness or injury – we’ve got you covered. This position offers a convenient location near public transportation and an opportunity to make a difference for the patients and employees we serve, with potential for career growth.

Requirements

High school graduation or equivalent AND One year of healthcare, administrative, or customer service experience OR An equivalent combination of education/experience.

Responsibilities

Ensures timely response by following established network standard work and clinic protocols for telephone encounters, Epic in-basket folders, incoming/outgoing phone calls and responding to patient messages in MyChart.
Manages incoming multi-line phone calls, MyChart messages, paperwork and fax transmissions from patients, pharmacies, and other providers. Routes to other care team members as necessary for follow up.
Acts as a liaison between provider and other facilities including UW Medicine entities and departments, pharmacies, home health agencies, specialists, etc.
Reviews open telephone and MyChart encounter report and performs audits. Communicates audit results and trends or patterns pertaining to access to care to clinic leadership.
Gathers information from patient symptom-based calls and routes to nurse triage as appropriate per guidelines.
Provide administrative support to the referral process, such as faxing referrals and scanning referral related paperwork as needed to support Patients Are First standards.
Assist with forms completions for providers as needed for patients, insurance companies and employers.
Drafts and completes letters on the provider’s behalf for various needs related to work, school, test results, etc.
Other duties as assigned by supervisor.