Betting Clerk

Hollywoodbets•George, IA

5d•Onsite

About The Position

The Betting Clerk will manage the operations of the branch in terms of taking customer bets, increasing stakes, managing cash, doing payouts, customer services and compliance. This role is an opportunity to become a part of Hollywoodbets, a growing company with a significant presence in Africa and the United Kingdom. The company emphasizes innovation, embracing challenges, and providing growth opportunities for its team members.

Requirements

Manage the operations of the branch in terms of taking customer bets, increasing stakes, managing cash, doing payouts, customer services and compliance.

Nice To Haves

1-2 Years in Gaming Industry advantageous

Responsibilities

Ensure betting boards are updated timeously.
Update memos, card changes, results, and scratchings.
Be knowledgeable on all betting rules, odds, and pay-outs.
Ensure team members are knowledgeable on confirmation limits and call the BSC and Events Office before laying a bet over the limit.
Inform Team Leaders/Betting Manager when laying large bets that do not require confirmation.
Manage cash within the branch according to defined processes/procedures and minimize risks, theft/fraud.
Be alert to emerging attempts to defraud the company.
Ensure accurate float amounts at the beginning of the shift for balancing at the end of the day.
Conduct interim checks with the team leader on duty.
Deal with all cash shortages immediately; shortages less than R250.00 must be paid back into the Hollywood taking on the same day.
Declare all shortages and overs to the team leader on duty and record them correctly on the recon.
Ensure the branch is always neat and tidy according to Hollywood standards.
Maintain work stations to be well-maintained and in good working condition.
Comply with all procedures to prevent losses to the company, advising the branch/senior team leaders promptly of any problems/malfunction with terminals/equipment/resources.
Provide good customer service by being friendly, helpful, polite, and courteous at all times.
Pro-actively address customer complaints and ensure customers are given positive feedback.
Build strong relationships with regular customers.
Create a customer-centric culture within the branch and drive the philosophy of “service with a smile” at all times.
Ensure compliance and adherence to the company's internal control policies.
Ensure compliance to the code of ethics and escalate fraudulent activities.
Ensure to be dressed in the correct Hollywood uniform when on duty.
Credit bets are not allowed to be taken by any team member.
Team members on duty are not allowed to take bets wearing the Hollywood uniform.
Team members are allowed to take bets as customers when they are off duty and not in their Hollywood uniform.
Team members are not allowed to be behind the terminal counters when off duty.
Team members on duty are not allowed to utilize the Limited pay-out machine.
Actively promote the Hollywood values.
Live the values and lead as an example to other team members.