Better Evidence Project Coordinator

Mass General Brigham•Boston, MA

3d•$20 - $28•Hybrid

About The Position

The Global Health Delivery Project is a joint initiative of Brigham and Women’s Hospital and Harvard University. Our mission is to improve the health of people everywhere by supporting clinicians at the frontlines to make better decisions and deliver value-based health care using proven approaches and evidence. We bridge the gap between evidence and real-world practice by facilitating free access to clinical decision support tools for the current and future health workforce, researching and writing case studies about what works in health care delivery, and running courses for global health professionals. We support our growing global network of health professionals to overcome critical barriers and deliver timely, high-quality, equitable, and value-based care. In collaboration with the Senior Project Manager, the Project Coordinator will directly serve frontline healthcare practitioners in low-resource settings by responding to inquiries, reviewing incoming applications, and supporting communications and outreach. The Project Coordinator will troubleshoot and escalate issues as needed and may be requested to assist with other duties or projects as they arise. Through the role, the Project Coordinator will learn about health care settings around the world, gain insight into what it takes to run a digital global health program and scale quickly, and be part of a unique academic-corporate partnership.

Requirements

High School Diploma or Equivalent required
Project support or administrative experience 0-1 year required
Knowledgeable of basic business administrative principles and project management best practices.
Exceptional verbal, written, and presentation skills (we may ask for a writing sample and/or administer a skills test).
Ability to work effectively both independently and as part of a team.
Competency in Microsoft Office Suite, Google Suite, general high digital literacy and confidence with personal computers, spreadsheets, graphics, emerging applications and database programs.
Ability to work on tight deadlines.
Ability to work independently and utilize strong interpersonal skills to problem-solve complex issues
Knowledge of file management and other administrative procedures.
Ability to handle complex and confidential information with discretion

Nice To Haves

Associate's Degree Related Field of Study preferred
Proven customer service and decision-making skills strongly preferred
Ability to learn project content quickly and demonstrate professionalism
Strong organizational and written communication skills
Detail-oriented
Positive, flexible, professional, and a can-do attitude
Appreciation for global health and cross-cultural communication
Desire to serve frontline healthcare workers in global settings

Responsibilities

Respond to inquiries about the program and provide customer service to users presenting questions, feedback, or the need for troubleshooting assistance
Assist with communication campaigns, including contacting users with updates and program messaging
Demonstrate sound judgment and decision-making skills related to all applications, inquiries, and customer support-related communications
Represent the Global Health Delivery Project professionally with staff , guests, donors, callers, and external visitors; greet guests, candidates, and donors
Support team members with requested data or searches
Aid in preparing documents, slides, or related reports
Perform other duties and responsibilities to support the team’s mission as requested; provide cross coverage as needed