Beta Community Support/TechOps agent (hybrid work in Warsaw)

Synergetica

1d•Hybrid

About The Position

We are looking for a Beta Community Support Engineer to join our big and skilled team, working on a big navigation system. The navigational app works on smartphones and tablets, letting people outsmart traffic, communicate, share trips etc. The Beta community includes several thousand volunteers worldwide who participate in various testing phases of the product and aid in improving product quality.

Requirements

High level English speaker — be able to write and communicate verbally in proficient English, using technical and testing related terminology
1+ year in L2 Technical Support or 1+ year in manual QA
Familiarity with bug tracking systems and test management tools
Task oriented — able to deliver quickly on tight schedules and deadlines, and must be able to adapt to frequent changes in requirements
Experience in software QA methodologies and practices with emphasis on the Mobile world (Android and iOS)
Experience utilizing log files to debug and analyze issues
Experience in operating test tools and conducting analysis of test data
Good understanding of Client-Server architecture

Nice To Haves

Opportunities to develop in various areas (web, mobile, backend testing, API testing, etc)

Responsibilities

Daily management and communication with the Beta Community
Monitoring Beta feedback, bug reports, suggestions and ensuring questions have a response
Monitoring and debugging Beta community bug reports, suggestions and forum posts
Releasing Beta-staged versions to the community via Centercode
Identifying important and critical issues to track and report about to internal teams