BestDrive Service Lead

BestDrive•St. Louis, MO

10d•Onsite

About The Position

The Service Lead is an hourly, hands-on leadership role responsible for coordinating and leading daily commercial tire service activities in a retail and fleet service environment. The role provides working leadership to service technicians while actively participating in shop work, road service coordination, workflow execution, safety compliance, and customer service support. The Service Lead works under the direction of the Store Manager and focuses on operational execution, technician guidance, and consistency rather than independent departmental management. The role does not have final authority over hiring, termination, compensation, or disciplinary decisions. The position includes leading and participating in shop and road-service operations, performing tire service work, coordinating technicians, supporting fleet and retail customers, and helping maintain safety, compliance, equipment, inventory, and service documentation. The Service Lead may serve as a designated point of contact during Store Manager absences when assigned, with authority limited to routine operational matters. This is a 100% on-site role in a commercial tire shop and outdoor service environment, with exposure to varying weather, noise, heavy equipment, and moving vehicles. Flexible scheduling is required, including early mornings, evenings, weekends, and on-call service support as business needs require. The work is physically demanding and emphasizes safety, compliance, attendance, and operational accountability.

Requirements

Automotive or commercial tire industry experience in a service or operations role.
Demonstrated ability to lead and guide technicians in a fast-paced service environment.
Strong communication skills with technicians, customers, and leadership.
Working knowledge of tire service procedures and fleet service operations.
Legal authorization to work in the U.S.; employment visa sponsorship is not available now or in the future.
Ability to occasionally lift 150+ lbs.
Ability to occasionally push or pull 200+ lbs.
Ability to stand, walk, bend, kneel, and work in a physically demanding environment.
Ability to work a flexible schedule that may include early mornings, evenings, weekends, and on-call service support as business needs require.

Nice To Haves

High school diploma or equivalent.
Technical training or military experience.
3–5+ years of experience in the commercial tire industry.
Prior experience as a lead technician or informal team lead.
Experience supporting training and technician development.

Responsibilities

Lead and participate in daily service operations, including shop workflow, road-service dispatch coordination, drive-up service, and emergency fleet calls.
Perform hands-on tire service work as needed, including mounting, balancing, repairs, inspections, and related activities.
Provide real-time direction and task coordination to service technicians during shifts.
Ensure service work is accurate, efficient, and compliant with established procedures and safety standards.
Monitor service workflow and productivity to support customer turnaround and uptime expectations.
Escalate operational issues, staffing challenges, and service delays to the Store Manager.
Serve as a first-level escalation point for service-related customer and fleet concerns.
Assist with inbound service calls, scheduling, and coordination of service activities.
Support accurate communication of service offerings and tire pricing according to approved pricing structures.
Promote a professional customer experience focused on safety, reliability, and service quality.
Provide day-to-day guidance, coaching, and direction to service technicians.
Lead by example through active participation in service work and adherence to safety and quality standards.
Support onboarding and training of new technicians and service staff.
Reinforce productivity, attendance, conduct, and safety expectations.
Communicate performance observations and concerns to the Store Manager and Human Resources.
Enforce safety programs, including OSHA, DOT, and internal safety standards.
Ensure compliance with torque procedures, PPE usage, lock-out/tag-out, and hazardous-material handling.
Maintain the Hazardous Materials (HazMat) Book and keep required documentation current.
Verify service truck tools, equipment, and inventory are properly maintained.
Support preventive maintenance, inspections, and safe operation of service vehicles.
Maintain required mileage, fuel usage, and vehicle-related documentation.
Assist with monitoring tire, supply, and service-material inventory levels.
Complete required service documentation, timekeeping inputs, and operational reporting.
Support housekeeping, organization, and safety standards in the shop, yard, and service areas.
Provide operational support to the Store Manager as directed.
Assist with company initiatives, operational standards, and process improvements.
Serve as a designated point of contact during Store Manager absences when assigned, with decision-making authority limited to routine operational matters.