Best Practice Specialist

Disability Management Institute•,

8d•CA$80,000 - CA$95,000•Remote

About The Position

The Best Practice Specialist ensures consistent adjudication and file management by developing, maintaining, and governing best-practice processes, policies, and standards. The Best Practice Specialist drives alignment across DMI teams by partnering with unit leaders, SMEs, QA, and Training to ensure practices are current, efficient, and operationally sound. Through continuous improvement, governance, and industry monitoring, this role strengthens file handling excellence and supports a cohesive best-practice culture across the organization. This is a remote role within Canada. We are open to candidates across the country, however you must work within our core business hours.

Requirements

Post-secondary education in a related field
Minimum 7+ years of STD/LTD Insured Group Disability Claims Management experience required
Solid knowledge of disability claims regulations, adjudication methodologies, and industry best practice standards
Up to date with disability claims industry trends, guidelines, and regulations

Nice To Haves

Additional experience in Rehab, Early Intervention, Advice to Pay, or similar areas is considered an asset
Experience developing disability claims policies and procedures, governance frameworks, or operational documentation preferred
Experience delivering and facilitating training is an asset

Responsibilities

Partner to develop and write policies and procedures, theory, and DMI standards
Liaise with leaders and SMEs across all DMI units, including Claims, Pre-Claim, Rehab Services, Administration, and Occupational Services, for cross-unit alignment and P&P support
Establish, maintain, and enforce DMI P&P standards, frameworks, and operating guidelines for all business units
Create and oversee the full lifecycle of DMI P&Ps, including drafting, review cycles, approvals, and version control
Lead and facilitate working groups to support P&P development, calibrate across teams, gain consensus, and guide implementation
Support the maintenance of the centralized DMI P&P repository with regular reviews to ensure alignment with business needs
Lead rollouts, training sessions, and tool and template updates
Create training materials and reference guides related to Claims processes and track completion of business unit process-related training
Support SMEs and leaders with developing DMI workflows, documentation, and tools
Develop and implement governance models that ensure consistency across business units
Define governance KPIs and compliance metrics and share insights with leadership
Collect feedback from DMI teams and deliver trends and recommendations to leadership
Monitor industry developments and legal learnings and provide recommendations to enhance Claims best practices
Evaluate and recommend systems and tools that support process standardization and automation
Support all DMI units in the adoption of leading-practice processes and procedures, with ongoing monitoring to ensure quality, compliance, and continuous improvement
Act as a liaison to promote a cohesive Best Practice Culture across the organization