Benefits Technology Specialist - Insurance Advisory Solutions, West Region

The Baldwin Group•Irvine, CA

59d•$70,000 - $80,000•Hybrid

About The Position

The Benefits Technology Specialist works alongside the technology team and the Employee Benefits business segment by configuring and maintaining the benefits eligibility management system offered to clients. The Benefits Technology Specialist is responsible for ensuring data accuracy within the system, providing client demonstrations, and training clients on use of the site. The Benefits Technology Specialist builds and maintains colleague and client relationships, undertakes new opportunities, and learns and researches independently as needed.

Requirements

2 plus years of working experience with benefit administration, payroll, and/or HRIS systems
Superb client relations/customer service skills
Possesses an advanced working knowledge of Microsoft Excel, including the ability to manipulate data, compare and contrast two data sets, perform pivot tables and lookups
Demonstrates strong organizational skills and high attention to detail
Demonstrates effective presentation skills through both verbal and written communications.
Possesses the ability to learn appropriate insurance company and firm software systems.
Possesses the ability to grow in benefits product knowledge.
Demonstrates the ability to prioritize workloads while maintaining deadlines.
Demonstrates the ability to interact and communicate effectively within a team environment to share knowledge and manage workflows.
Current Life & Health Insurance License, as required by the State Department of Insurance to provide risk management consulting or risk transfer solutions as necessary in states where the firm functions
Must demonstrate core values, exuding behavior aligned with the firm’s culture.

Responsibilities

Builds and customizes Eligibility Management System for assigned group and/or locations
Manages multiple EDI and Data Exchange File Implementations taking full responsibility for timeliness and communications with EBG service team and insurance partners for assigned group and/or locations
Maintains knowledge of Eligibility Management System capabilities
Develops systems training materials and conducts training for clients and internal colleagues
Assists in maintaining the vendor and process documents
Manages complex issues from clients and EBG Team
Perform system audits and conduct transactional and system analyses to resolve EDI discrepancy reports
Defines insurance partner/vendor EDI file specifications
Assist colleagues and clients in resolving and monitoring program data and/or reporting issues
Aids in analyzing, evaluating, and prioritizing requirements to deliver business process or automated application solutions, including end user acceptance testing of automation, to address business needs.
Documents all activity in on-line client file to ensure quality and responsiveness
Act as secondary resources to the Employee Benefits Team and/or clients
Maintains a concern for timeliness and completeness when interacting with clients, firm and insurance company partners to minimize potential for errors and omissions claims
Cultivates strong relationships with insurance company partners and is responsible for knowing carrier requirements and attributes.
Looks for opportunities to improve the firm, business segment and processes; brings issues and discrepancies to the attention of appropriate leadership