Benefits Support Specialist

Conduent•Remote, AK

9d•Remote

About The Position

Conduent is hiring a fully remote Benefits Support Specialist to assist participants with questions about their benefits and plan provisions. The role primarily handles inbound telephone calls and occasionally makes outbound calls to answer questions, explain options, complete transactions, and guide participants through forms and processes. It provides experience in benefits administration and participant support in a structured environment with relatively low call volume. The position includes approximately 7–8 weeks of comprehensive virtual training. It is full-time, with scheduled hours falling between 8:00 AM and 10:00 PM; specific scheduling details are provided during the hiring process. Applicants must reside in an eligible hiring location and meet remote-work requirements, including internet speeds of at least 25 Mbps download and 5 Mbps upload, ping of 175 ms or less, and the ability to connect to a modem or router using an Ethernet cable. Hiring eligibility is subject to business and client requirements and may change. The stated pay rate and estimated salary range are $16 per hour. Pay may vary based on factors including location, experience, and performance. Depending on business needs, the position may be eligible for a bonus or incentive. Conduent offers health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off or vacation and/or sick time.

Requirements

Strong verbal and written communication skills.
Excellent listening skills and attention to detail.
Ability to explain information clearly and professionally.
Basic computer skills and ability to learn new systems and processes.
Strong organizational and time-management skills.
Ability to work independently in a remote environment and follow established procedures.
Professional, patient, and solution-focused approach when assisting participants.
Reliable attendance and punctuality, with ability to meet established performance expectations.
Meet remote-work technical requirements: internet speeds of at least 25 Mbps download and 5 Mbps upload, ping of 175 ms or less, and ability to connect to a modem/router using an Ethernet cable.
Reside in an eligible hiring location.

Nice To Haves

Defined benefit pension plan experience.
Benefits administration or retirement services experience.
Customer service or call center experience.

Responsibilities

Respond to participant inquiries and explain applicable benefits and plan provisions.
Research questions, provide accurate information, and complete transactions with limited supervision.
Explain forms and guide participants through appropriate processes.
Complete callbacks promptly and escalate issues when necessary.
Maintain accurate documentation in the case management system.
Meet established quality, accuracy, and timeliness standards while following client-specific procedures.
Protect confidential participant information and comply with applicable company, client, privacy, and security requirements.