Benefits Support Specialist

Conduent Human Resource Services, LLC•, Remote US

3d•Remote

About The Position

Conduent is hiring a fully remote Benefits Support Specialist to assist participants with questions about their benefits and plan provisions. The role primarily handles inbound telephone calls, with occasional outbound calls, and involves answering questions, explaining available options, completing transactions, and guiding participants through applicable forms and processes. The position provides benefits administration experience in a structured environment with relatively low call volume. The specialist researches inquiries and provides accurate information with limited supervision, documents cases, completes callbacks promptly, and escalates issues when needed. The role requires adherence to quality, accuracy, timeliness, client-specific procedures, and confidentiality, privacy, and security requirements. Comprehensive virtual training lasts approximately 7–8 weeks. This is a full-time remote role, with scheduled hours falling between 8:00 AM and 10:00 PM; additional schedule details are provided during hiring. Applicants must reside in an eligible hiring location and meet the stated remote-work requirements, including minimum internet speeds and the ability to connect to a modem or router using an Ethernet cable.

Requirements

Strong verbal and written communication skills.
Excellent listening skills and attention to detail.
Ability to explain information clearly and professionally.
Basic computer skills and ability to learn new systems and processes.
Strong organizational and time-management skills.
Ability to work independently in a remote environment and follow established procedures.
Professional, patient, and solution-focused approach when assisting participants.
Reliable attendance and punctuality, with ability to meet established performance expectations.
Pass an internet speed test with download speeds of at least 25 Mbps, upload speeds of at least 5 Mbps, and ping of 175 ms or less.
Ability to connect to a modem or router using an Ethernet cable.
Reside in an eligible hiring location and meet applicable remote-work requirements.

Nice To Haves

Defined benefit pension plan experience.
Benefits administration or retirement services experience.
Customer service or call center experience.

Responsibilities

Respond to participant inquiries and explain applicable benefits and plan provisions.
Research questions, provide accurate information, and complete transactions with limited supervision.
Explain forms and guide participants through appropriate processes.
Complete callbacks promptly and escalate issues when necessary.
Maintain accurate documentation in the case management system.
Meet established quality, accuracy, and timeliness standards while following client-specific procedures.
Protect confidential participant information and comply with applicable company, client, privacy, and security requirements.