Benefits Support Agent Specialist (Entry Level) | Weekly Pay

AIL•Memphis, TN

14h•Remote

About The Position

AO | Globe Life is expanding its virtual team and seeking motivated, people-focused professionals to join us as Entry-Level Customer Service Representatives on a Leadership Development Track. You'll begin by learning how to serve individuals and families through virtual appointments, understand their needs, explain available benefits, assist with enrollment, and provide ongoing client support. As you gain experience and demonstrate consistent performance, professionalism, initiative, coachability, and leadership potential, you may have opportunities to develop into training, mentorship, team leadership, recruiting, and management responsibilities. No previous insurance or management experience is required. We provide structured training, licensing guidance, mentorship, and professional development designed to help motivated individuals learn the business from the ground up.

Requirements

Be at least 18 years of age
Be physically located within the United States
Be legally authorized to work in the United States
Have access to a reliable computer or laptop
Maintain reliable high-speed internet
Have webcam and microphone capability
Maintain a quiet, professional home workspace
Be comfortable communicating through Zoom and phone
Be comfortable learning web-based systems
Be willing to participate in required training
Be willing and able to obtain the appropriate state Life & Health Insurance License

Nice To Haves

Previous experience in Customer Service, Retail, Hospitality, Healthcare, Education, Administrative Support, Banking, Call Centers, Military Service, Recruiting, Client Relations, Account Management, Financial Services, Sales, Training, Team Leadership may be helpful.
Previous insurance or management experience is not required.

Responsibilities

Meet with clients through scheduled Zoom and phone appointments
Connect with individuals and families interested in learning about available benefits
Ask questions to understand client needs, concerns, and priorities
Listen actively and communicate professionally
Explain available benefit and coverage information clearly
Help clients understand available options
Assist eligible clients through applications and enrollment
Conduct applicable benefit and policy reviews
Assist with beneficiary and policy-related service requests
Provide consistent follow-up and ongoing client support
Maintain accurate digital records and documentation
Build lasting relationships through professionalism and dependable service
Conduct virtual benefit consultations
Explaining life, accident, and supplemental health insurance options
Identifying individual and family protection needs
Helping clients evaluate available coverage choices
Providing needs-based recommendations
Answering questions clearly and professionally
Assisting with applications and enrollment
Completing required documentation
Assisting with beneficiary information
Providing continued service after enrollment
Mentoring newer representatives
New-hire onboarding
Training and development
Virtual team meetings
Coaching
Goal setting
Activity and performance accountability
Recruiting and interviewing
Team development
Leadership communication
Business development
Performance management