Benefits Specialist

Gifthealth•Columbus, OH

4d•Hybrid

About The Position

At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives. The Benefits Specialist administers and supports the organization’s employee benefits programs, including health, welfare, retirement, and leave of absence programs. This role ensures accurate enrollment and maintenance of benefits data, provides guidance to employees and managers, supports open enrollment. We are seeking a Benefits Specialist to serve as a primary point of contact for benefits-related inquiries while ensuring compliance with applicable laws and policies. This position plays a key role in supporting the Total Rewards and HR teams to serve our employees’ benefits needs, ensuring alignment with organizational goals, operational excellence, and compliance standards.

Requirements

Associate’s degree in HR or related field OR additional years of equivalent experience (Required)
2-4 years of full-time benefits support and/or administration experience (Required)
Experience supporting open enrollment activities and working directly with brokers, carriers, and third-party administrators (Required)
Experience administering FMLA, medical, personal, and disability leaves, including documentation tracking and coordination with employees and vendors (Required)
Knowledge of health and welfare benefits, retirement plans (e.g., 401(k)), and leave of absence programs, including eligibility, enrollment, and administration practices; benefits related laws and regulations such as FMLA, COBRA, ACA, HIPAA, and basic ADA considerations affecting benefits administration; and HRIS and benefits administration systems to maintain accurate employee data, enrollments, and vendor communications (Required)
Benefits administration skills (benefits open enrollments, qualifying life events, terminations, etc.) (Required)
Excellent written, verbal, and interpersonal communication skills (Required)
Attention to detail skills in ensuring data accuracy and timely carrier updates and auditing benefits data and identifying discrepancies to ensure compliance, accuracy, and consistency across systems (Required)
Ability to respond to benefits inquiries, explain plan provisions, and assist with claim or enrollment issues in a clear, service-oriented manner (Required)
Ability to manage multiple benefits deadlines and processes simultaneously, particularly during open enrollment and high-volume periods (Required)
Ability to research, resolve, and escalate benefits and leave issues as needed while maintaining confidentiality and follow-through (Required)

Nice To Haves

Bachelor’s degree in human resources, business administration, or related field of study (Preferred)
Certified Employee Benefits Specialist (CEBS) or Certified Benefits Professional (Preferred)
Ability to identify opportunities for improving benefits administration processes, documentation, or tools in a growing organization (Preferred)

Responsibilities

Administers employee benefit enrollments and eligibility by accurately entering and maintaining benefits data in the HRIS, ensuring timely and accurate eligibility information is provided to vendors and carriers
Provides employee and manager support for benefits programs, responding to inquiries related to plan provisions, enrollments, status changes, claims issues, and general benefits guidance
Coordinates benefits enrollments and life event changes, including enrolling employees with carriers, processing qualifying life status changes, and distributing benefits enrollment materials
Conducts quality audits of benefits data to ensure accuracy, compliance, and consistency across systems, vendors, and carriers
Processes and administers leave-of-absence, workers compensation, and disability programs, including medical, personal, FMLA, and ADA-related leaves, ensuring proper documentation, tracking, and compliance
Interprets and applies FMLA and ADA requirements as they relate to employee leaves, accommodations, and disability matters, working closely with employees and managers as needed
Supports retirement and annual enrollment programs, including responding to 401(k) inquiries, processing plan changes, and contribution updates, managing annual catch-up contributions, assisting with new-hire orientations, and supporting the open enrollment process