Benefits Specialist

Hajoca Corporation•Whitemarsh Township, PA

3d•Hybrid

About The Position

Hajoca Corporation is hiring a Benefits Specialist for its Benefits team at the National Support Center in Lafayette Hill, Pennsylvania. This is a hybrid role requiring three days in the office. The Specialist serves as a first point of contact for benefit-related questions from teammates, retirees, and family members, providing accurate, professional support on employee benefits, enrollment, benefit programs, COBRA, and retirement plans. The role documents interactions, helps people use self-service technology, refers them to vendors or other resources, and escalates unresolved issues to subject matter experts. The Specialist processes qualifying life event requests and coordinates with Payroll on insurance premium adjustments; works with the third-party COBRA administrator on coverage and termination through carrier portals; audits enrollments; and processes National Medical Support Notices. The role also maintains system and training documentation, assists with leave-of-absence administration and disability claims, monitors applicable benefits and leave laws and compliance, and supports retirement and pension plan administration and retiree communications. Additional project, safety, compliance, and related duties may be assigned. Hajoca describes a culture in which teammates contribute to business success and share in financial results through a Profit-Sharing Program. The company offers a competitive starting wage and a range of benefits, with eligibility varying by hours worked and benefit offering. Employment is contingent upon pre-employment drug screening and successful completion of a criminal background investigation, subject to applicable laws.

Requirements

At least 2 years of experience in benefits administration or human resources.
Knowledge and understanding of common payroll, benefits, and recruiting practices.
Ability to use Microsoft Office to communicate by email and review reports and documents.
Outstanding customer service, interpersonal, written, and verbal communication skills.
High accuracy and attention to detail.
Ability to handle sensitive information confidentially.
Ability to build and maintain positive working relationships with teammates and coworkers and work effectively across all levels of the business.
Ability to research, analyze data, and solve problems.
Ability to exercise professional judgment and take responsibility for decisions affecting people and service quality.
Ability to handle interpersonal conflict and setbacks in a mature, solutions-oriented manner.
Excellent organizational skills and ability to prioritize projects and multitask.
Ability to read, write, speak, and understand English.
Ability to perform basic arithmetic using whole numbers, common fractions, and decimals.
Ability to learn and operate computer systems used in the People Operations department.

Nice To Haves

Professional certification such as CEBS (Certified Employee Benefits Specialist) or SHRM-CP.

Responsibilities

Serve as the first-level contact for benefit inquiries from teammates, retirees, and family members, responding to written and oral questions about benefits, enrollment, benefit programs, COBRA, and retirement plans.
Accurately document benefit-related interactions.
Coach people on self-service technology and refer them to outside vendors or other resources when appropriate.
Escalate unresolved problems to subject matter experts.
Process qualifying life event requests and coordinate with Payroll to adjust insurance premiums as needed.
Work with the third-party COBRA administrator to facilitate benefits coverage and termination in carrier portals, and periodically audit enrollments.
Process National Medical Support Notices, including notifications and enrollments.
Assist with maintaining system and training documentation for internal and external use.
Assist the Leave of Absence Specialist with leave administration, including long-term disability claims and state disability and family leave claims.
Stay current on state-specific benefits and leave laws and monitor processes for compliance with applicable rules and regulations.
Assist with administering retirement and pension plans and facilitate benefits notifications to retirees.
Complete assigned benefits projects and required safety and compliance training.
Perform other reasonably related duties as assigned by the immediate supervisor or other management.

Benefits

Competitive starting wage and Profit-Sharing Program.
Medical, dental, vision, and prescription coverage for eligible full-time team members working 30 or more hours per week.
Accident, Hospital Indemnity, and critical care coverage for eligible full-time team members working 30 or more hours per week.
Life insurance and Long Term Disability for eligible full-time team members working 30 or more hours per week.
Pre-tax accounts for healthcare, dependent care, and commuter benefits for eligible full-time team members working 30 or more hours per week.
Paid vacation, holidays, and sick time for eligible full-time team members working 30 or more hours per week; sick time is also offered to part-time team members as required by state law.
Paid pregnancy and parental leave for eligible full-time team members working 30 or more hours per week.
Paid day of community service for eligible full-time team members working 30 or more hours per week.
401(k) for full-time and part-time team members.
Retirement cash account with company contributions for full-time and part-time team members.
Targeted training programs focused on personal and professional growth for full-time and part-time team members.
Company wellness program for full-time and part-time team members.
Employee discounts for full-time and part-time team members.
College tuition benefits for full-time and part-time team members.