Benefits Specialist

SSO LLC • Madison, WI

4d • Hybrid

About The Position

Our client administers retirement, insurance, and other benefit programs for state and local government employees and retirees. The Benefits Specialist supports operational staff and management in the administration of public employee benefit programs. This role requires learning and applying complex benefit rules related to eligibility, enrollment, benefit applications, and distributions across multiple programs. The position involves working with highly sensitive and complex member data, ensuring accurate updates and remediation, and translating technical benefit information into clear, member‑friendly communications. Initial assignments will focus on supporting benefits administration modernization initiatives, including research, analysis, and correction of data issues during system conversions. As business needs require, the role may also include daily operational processing and direct member communication.

Requirements

• Strong attention to detail and accuracy
• Ability to work with large and complex data sets
• Analytical and critical thinking skills for effective problem solving
• Interpreting and explaining complex rules, policies, or data
• Applying customer service principles in a public‑facing environment
• Time management and prioritization of multiple concurrent tasks
• Collaboration across teams and organizational levels
• Learning and adapting to new systems, tools, and applications
• Clear and professional written, verbal, and interpersonal communication
• Handling sensitive and confidential information appropriately

Nice To Haves

• Adaptability in a fast‑paced, changing environment
• Interest in public service and benefit administration
• Willingness to assist across operational areas as needs evolve
• Comfort supporting system modernization and process improvement efforts

Responsibilities

• Research, analyze, and remediate benefit data during system modernization and conversion initiatives
• Accurately update and maintain member demographic and benefit account information
• Process benefit program transactions, including: Health Insurance, Life Insurance, Vision and Dental Insurance, Medicare‑related benefits
• Interpret and apply Wisconsin statutes, administrative codes, policies, and procedures
• Communicate complex benefit information clearly via phone, email, and written correspondence
• Collaborate with internal teams to ensure accurate and timely benefit administration
• Handle confidential information in compliance with privacy and security requirements
• Manage multiple assignments while meeting deadlines and quality standards

Benefits

• Health, vision, and dental insurance
• 401(k) with discretionary employer match
• Paid time off and holidays
• Flexible spending accounts
• Additional employee perks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed