Benefits Specialist II

OneDigital

1d•$70,000 - $80,000•Onsite

About The Position

At OneDigital, we are on a mission to help people do their best work and live their best lives. We are looking for a Benefits Specialist II who is responsible for making sure our clients establish the ability to hire, onboard, and understand their benefits for themselves and for their employees. This role independently owns a book of business and serves as a trusted benefits subject matter expert and service leader for clients, internal partners, and vendors. The Benefits Specialist II will be regarded as a subject matter and as a service expert within Resourcing Edge. The Benefits Specialist II plays a key role in improving benefits operations, maintaining compliance, and helping define the goals and long-term vision of the benefits function. Integrity, accountability, a strong sense of urgency, and a client-first mindset are critical to success in this role. OneDigital is an equal opportunity employer committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. We believe that the power of ONE starts with you. Ensuring our people feel seen, valued, respected, and supported is fundamental to our core values and business goals. We utilize advanced Artificial Intelligence [AI] technologies to enhance our recruitment process. This includes using AI to filter candidates based on their qualifications and to rediscover potential candidates from our existing applicant pool. Our AI systems help us efficiently identify the best fit for our open positions, ensuring a streamlined and effective hiring experience. However, AI does not replace the humans in our process. If you have concerns about our use of AI, you may opt out where laws allow. If you have questions about our hiring policies and practices, we would be happy to discuss upon receiving your application. We hope to welcome you to OneDigital and look forward to hearing from you. Thank you for your interest in joining the OneDigital team! OneDigital is a growing organization of caring, collaborative, and driven professionals who have dedicated their careers to improving the lives of millions of people every day. We are in the people business. We offer employers and individuals insurance, financial services and HR consulting services, which improve the wellbeing, health and financial security of people across the US. Learn More At OneDigital, our promise is to help you do your best work and live your best life. Working at OneDigital is more than a career, it is a calling to serve. It is “a career of consequence.” We set the bar high and the pace fast. We value growth and learning and always make time to celebrate our successes. We have each other's back and use words like love and family in the same sentence with achievement and accountability. Join the OneDigital Professional Network We believe in living with purpose and thriving both as individuals and as communities. We call this "walking the talk", and it’s why we offer the same total-wellbeing benefits to our people as we do our clients. It also means feeling safe to speak up, being seen and respected for who you truly are, and being cared for by your leaders and team members.

Requirements

Bachelor’s degree preferred or equivalent experience.
4+ years of experience in benefits services or benefits administration.
Strong HRIS experience with benefits administration platforms.
Advanced proficiency with Microsoft Office Suite (Excel, Outlook, Word).
Strong written and verbal communication skills.
Ability to make independent, sound decisions in a client-facing environment.

Nice To Haves

PrismHR experience is strongly preferred; comparable systems accepted
Prior payroll or ACA compliance experience.
Experience mentoring or training junior team members.
Insurance license or ability to obtain one.
Demonstrated success in process improvement initiatives.
Strong technical proficiency in benefits system configuration, audits, and troubleshooting.

Responsibilities

Independently manage and own an assigned book of benefits clients.
Serve as the primary point of contact for benefits administration, system configuration, and compliance-related inquiries.
Resolve complex client issues efficiently while keeping clients informed of status and anticipated resolution timelines.
Maintain strong partnerships with Carrier Relations, Client Relations, Systems, Payroll, Sales, and Compliance teams to deliver seamless service.
Document all client interactions, actions, and resolutions within the case management system.
Lead the specification, , and implementation of benefits plan designs for renewals and new client plan additions.
Maintain data integrity across all benefits systems, ensuring accuracy of enrollments, elections, rates, and system records.
Serve as a subject matter expert for benefits administration and HRIS platforms.
Optimize benefits systems by analyzing data, improving workflows, documenting procedures, and implementing process improvements.
Responsible for quality control and adherence to established procedures.
Manage open cases to ensure timely resolution.
Ensure accurate triage, escalation, and follow-through on all inquiries.
Identify recurring service issues or utilization trends and recommend solutions.
Drive service efficiency initiatives, automation opportunities, and continuous improvement efforts.
Utilize data processing or support teams for repetitive tasks whenever possible to optimize overall service delivery.
Take ownership of professional development, stretch assignments, and special projects.
Act as a mentor and resource for Benefits Specialist I or junior team members, as needed.
Contribute actively to departmental goals, quarterly objectives, and strategic initiatives.