Benefits Specialist/Case Manager

Volunteers of American Greater New York•The Bronx, NY

3d•Onsite

About The Position

The Benefits Specialist/Case Manager supports eligible formerly homeless clients living in Permanent Supportive Housing to promote well-being and stability. The role is assigned a caseload at one of the sites and coordinates closely with case management, recreational, and operations staff at the assigned building. Webster House is a single room occupancy (SRO) residence providing permanent supportive housing to formerly homeless single adults, many of whom live with mental illness or HIV/AIDS. The position is located in the Bronx, NY 10456.

Requirements

An associate’s degree or 60 college credits in Human Services, or a high school diploma or GED with 2 years of experience helping low-income clients access and maintain benefits, including Public Assistance, Disability, and Veterans benefits.
Demonstrated verbal and written communication abilities.
Basic computer skills.

Responsibilities

Conduct benefits assessments and provide individualized education, assistance, referrals, and advocacy to help clients obtain and retain benefits to which they are entitled, including accompanying clients to appointments as needed.
Work with clients and their medical and behavioral health providers to document disability in support of SSI/SSD applications and appeals.
Provide individualized money management and budgeting coaching, and connect clients as needed to adult guardianship or representative payee services.
Develop and deliver workshops on benefits, budgets, and money management.
Use best-practice approaches and evidence-based interventions to maximize client outcomes.
Maintain service documentation, including client progress notes, observations and interactions, and incident reports when necessary.
Participate in internal and external case conferencing activities.
Coordinate closely with case management, recreational, and operations staff at the assigned building.