Benefits Services Representative I

J.B. Hunt • Lowell, AR

3d • Onsite

About The Position

Under close supervision, this position provides administrative and operational assistance for benefits programs by processing documentation, maintaining records, and assisting in day-to-day activities. This role facilitates accurate and timely handling of benefits data, filings, and documentation across internal and external systems while upholding confidentiality standards. The incumbent supports benefits events and program initiatives, executes routine processes, and escalates complex issues to promote consistent and compliant service delivery.

Requirements

• High School Diploma/GED with up to 1 year of experience in contact center, customer service, human resources, or related field, and/or military equivalent
• Experience using computers and phones in a professional/office setting, including Microsoft Office suite (Outlook, Excel, etc.)
• Ability to act professionally, maintaining composure and confidentiality
• Ability to effectively transmit, receive, and accurately interpret ideas through various mediums
• Ability to meet or exceed customer needs and expectations to provide excellent service
• Ability to process information with high levels of accuracy
• Ability to capture and document relevant business information in an auditable, organized, and easily retrievable manner
• Ability to protect sensitive data to ensure privacy during the process of storage and communication

Responsibilities

• Assist with benefits-related processing from initial filings to application of programs; monitor notices, verify information exchanges with vendors, reconcile documentation discrepancies, and manage records across internal and external systems
• Support day-to-day benefits administration activities by preparing, distributing, and tracking forms, enrollments, and required documentation for programs
• Maintain and update benefits data and records within systems and filing structures, ensuring timely entry, consistency, and proper documentation retention
• Provide administrative support for benefits operations and events, including assembling materials, managing correspondence, and coordinating documentation needs for initiatives such as open enrollment and wellness programs
• Escalate complex situations to senior team members for guidance and resolution
• Meet acceptable standards of service center metrics, such as unavailable time, resolution and processing accuracy and timeliness
• Maintain a high level of data integrity and protection of personally identifiable information (PII) in systems
• Perform additional administrative duties as the need arises

Benefits

• medical benefit
• dental benefit
• vision benefit
• 401(k) retirement plan
• life insurance
• short-term and long-term disability coverage
• paid time off commensurate with tenure (includes vacation and sick time)
• six weeks of paid maternity leave
• two weeks of paid parental leave
• six paid holidays annually

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED