Benefits Representative

Butterball•Mount Olive, NC

3d•Hybrid

About The Position

Handles the day-to-day processing and administration of our benefits programs, including new hire orientations, benefits enrollments and changes, leave and disability, and providing education on benefits programs and offerings. Acts as a liaison between the company, vendors, and team members to answer questions and resolve routine issues. Provides input on process improvements and supports benefits initiatives. Shares benefit knowledge and provides guidance to team members. At Butterball, we exist to help people pass love on. As the most recognized name in turkey, the brand represents more than 60 years of cherished memories, providing quality, great tasting products that make meals something to celebrate every day. We proudly believe that life at Butterball means having a team who supports you, having the opportunity to grow personally and professionally, and making an impact on the health of others daily. Whether you choose to work at one of our five (5) manufacturing facilities in NC, AR, MO, farms in AR, NC, and KS, corporate office in NC, IL, or in the field, we believe we have an opportunity for everyone to succeed. At Butterball, we believe in fostering a culture where every team member is valued, has the opportunity to grow professionally and contribute to our success. Join us in our Purpose and apply for an opportunity today!

Requirements

Highschool diploma, GED, or equivalent
1+ years of relevant experience (i.e., benefits or leave administration, HR shared services, HR support, etc.) or the knowledge, skills, and abilities to succeed in the role
Firm knowledge of leave laws and administration including FMLA, ADA, USERRA, short and long term disability plans
Skilled at benefits and leave administration with firm knowledge of employee benefits laws, regulations, and compliance requirements (i.e., ERISA, Section 125 Cafeteria Plans, COBRA, etc.)
Experience with and ability to support team member benefit or leave processes, including issues resolution, documentation, system updates, and/or coordination with Payroll, HR, or benefit vendors
Ability to research, interpret, and explain benefits and leave information to team members and managers with accuracy, discretion, and sound judgment
Effective written and verbal communication skills with the ability to explain benefits information to a diverse audience
Excellent interpersonal and customer service skills with the ability to handle situations with sensitivity and discretion
Solid issue-resolution skills with the ability to identify root cause, escalate appropriately, and follow through to resolution
Proficiency in relevant systems and technologies (i.e., HRIS, benefits administration platforms, vendor systems, Microsoft Office) with basic Excel skills including sorting, filtering, formatting, and basic formulas
Strong attention to detail and documentation discipline when handling confidential team member benefit, medical, pay, and leave information
Solid multi-tasking, organization, coordination, and collaboration skills with the ability to prioritize work in a fast-paced environment

Nice To Haves

Bachelor's degree in Human Resources, Business Administration, or related field
Professional certifications related to benefits administration (e.g., CEBS, PHR, or SPHR)
Experience with UKG Pro and PlanSource benefits platform
Bilingual in English and Spanish, both verbal and written

Responsibilities

Assists in the administration of team member benefit programs including medical, dental, vision, supplemental health, disability, leave, and retirement plans.
Completes daily benefits processing, including enrollments, life event changes, dependent documentation, and Qualifying Medical Child Support Orders (QMCSO) ensuring accuracy and compliance with company policies and legal requirements.
Acts as a primary point of contact for team members regarding benefit-related inquiries and concerns. Helps team members resolve all benefit-related issues in an effective and timely manner escalating complex issues as needed.
Acts as a primary point of contact for team members, guiding them through leave options, eligibility requirements, benefit continuity, and the application process.
Processes and tracks all leave requests (FMLA / STD / PLOA / Military), completes premium payment forms, records and documents insurance premium payments.
Maintains and creates enrollment and leave reports/spreadsheets utilizing insurance provider and Microsoft Office software (Excel).
Collaborates with payroll and ensures that employer contributions, payroll deductions, and salaried disability pay are processed accurately and in a timely manner.
Conducts team member benefits meetings, including new hire orientations, benefit/health fairs, and open enrollment information sessions.
Ensures team members are always kept up-to-date and educated on all available benefits and wellness programs. Provides benefits and leave education and consultation to team members and managers as needed.
Helps organize company initiatives associated with wellness, including health fairs and open enrollment engagement events.
Maintains a well-informed knowledge of the company benefit campaigns, vendor relationships, and enrollment processes.