Benefits Representative

Aston Carter • Baltimore, MD

4d • $22 - $23 • Hybrid

About The Position

We are seeking a dedicated Benefits Representative to provide comprehensive benefits-related support and information to our faculty, staff, and retirees. This role requires a deep understanding of our benefit plans, programs, and policies to ensure effective communication and resolution of inquiries.

Requirements

• Two years of benefits-related experience.
• Proficiency in customer service, HR benefits, and customer service call centers.
• Experience with open enrollment and benefits.
• Familiarity with Workday and customer support platforms.

Nice To Haves

• Additional education may substitute for required experience, as permitted by the JHU equivalency formula.

Responsibilities

• Provide day-to-day benefits-related research and information to faculty, staff, and retirees, addressing questions about health and welfare plans, employee and dependent eligibility, and enrollment completion.
• Review and approve enrollment by faculty and staff in the Health & Welfare Plans online, ensuring all necessary documentation is received for elections made.
• Respond to client inquiries and complaints to ensure timely and courteous resolution of problems related to benefits enrollment and processing.
• Act as a liaison with university employees and external benefits contacts, providing guidance in the resolution of eligibility, claims, and enrollment issues.
• Review and triage all assigned reports.
• Utilize internal and external databases for cross-referencing inquiries to determine resolutions.
• Maintain customer service standards as outlined for the team.
• Be proficient in various software applications, such as spreadsheets, word processing, and graphics packages, to assemble, manipulate, and format data and reports.
• Apply a working knowledge of applicable legislation and regulations affecting benefits.
• Attend designated training programs, seminars, and meetings.
• Serve on workgroups and committees as requested.
• Perform special duties and projects.
• Handle confidential information appropriately.
• Perform other duties as assigned.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed