Benefits Reporting Analyst

U.S. Bank • Minneapolis, MN

2d • $81,515 - $95,900 • Hybrid

About The Position

Responsible for the administration and oversight of employee benefit operations, with a primary focus on eligibility, plan requirements, COBRA, and direct billing processes. Ensures accurate and timely delivery of benefits services while maintaining compliance with regulatory requirements and internal policies.

Requirements

• Bachelor’s degree, or equivalent work experience
• Five or more years of experience in benefits administration, with exposure to health and welfare operations

Nice To Haves

• Advanced knowledge of benefits eligibility rules, COBRA regulations, and direct billing practices
• Strong understanding of benefit plan administration processes and compliance requirements
• Experience managing or partnering with third-party administrators and vendors, including performance oversight and issue resolution
• Demonstrated ability to handle employee escalations, appeals, and complex case resolution with professionalism and empathy
• Knowledge of third-party risk management (TPRM) principles and vendor governance practices
• Proven ability to identify operational risks and implement process improvements to enhance accuracy and efficiency
• Strong analytical skills, including the ability to interpret data and identify trends
• Good project management and organizational skills, with the ability to manage multiple priorities
• Proficient computer skills, especially Microsoft Office applications (Excel, PowerPoint, Word)
• Excellent interpersonal, verbal, and written communication skills, with the ability to communicate complex information clearly
• Ability to work effectively both independently and as part of a cross-functional team
• Serves as a subject matter resource for complex eligibility, COBRA, and billing scenarios, influencing process improvements and vendor accountability

Responsibilities

• Administer benefit program operations with a focus on eligibility, enrollment requirements, COBRA, and direct billing
• Ensure accurate processing and maintenance of eligibility data, including new hires, life events, terminations, and dependent verification
• Oversee COBRA administration, including eligibility determinations, election processes, billing, and participant communications
• Support and monitor direct billing processes, including premium collection, reconciliation, and issue resolution
• Manage and oversee third-party administrators (TPAs), carriers, and vendors to ensure service quality, accuracy, and adherence to contractual obligations
• Partner with vendors to resolve complex participant issues, including employee appeals, complaints, and escalations, ensuring timely and appropriate resolution
• Identify trends in escalations or errors and recommend process improvements to reduce risk and improve service delivery
• Support third-party risk management (TPRM) activities, including vendor oversight, controls, and compliance monitoring
• Ensure compliance with all applicable regulations (e.g., ERISA, COBRA, ACA, HIPAA) and internal governance standards
• Maintain accurate benefit records and documentation to support audit readiness and reporting requirements
• Analyze operational data and metrics to identify issues, improve processes, and enhance efficiency
• Assist in the development of employee communications related to eligibility, COBRA, billing, and appeals processes
• Participate in projects such as vendor implementations, system enhancements, and process improvement initiatives
• Collaborate with cross-functional partners including HR, Payroll, Legal, and Finance

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree