(Remote) Benefits Relations Representative

Globe Life AIL - Lisa Russel•Little Rock, AR

2d•Remote

About The Position

AO is expanding its virtual team and seeking motivated, people-focused professionals to join us as Global Remote Client Advisors. In this role, you'll connect virtually with individuals and families who have requested information about available benefits, help them understand their options, guide them through enrollment, and build lasting client relationships through exceptional service. Whether you're starting a new career, changing industries, or looking for greater flexibility and advancement potential, we provide the training, mentorship, licensing guidance, and ongoing professional development needed to help you get started. No previous insurance experience is required.

Requirements

Be at least 18 years of age
Be legally authorized to work in the United States
Be physically located within the United States
Have access to a reliable computer or laptop
Maintain reliable high-speed internet
Have webcam and microphone capability
Maintain a quiet, professional workspace
Be comfortable communicating through Zoom and phone
Be willing to participate in required training and professional development
Be willing and able to obtain the appropriate state Life & Health Insurance License

Nice To Haves

Previous insurance experience is not required.
Experience in Customer Service, Client Relations, Sales, Hospitality, Healthcare, Education, Recruiting, Retail, Banking, Financial Services, Administrative Support, Account Management, Call Centers, Military Service, Leadership.
Recent graduates and motivated career changers are also encouraged to apply.

Responsibilities

Connect with clients through scheduled Zoom and phone appointments.
Connect with individuals and families who have requested benefit information.
Ask questions to understand each client's needs and priorities.
Provide a professional and personalized client experience.
Answer questions clearly and accurately.
Build trust through active listening, professionalism, and dependable follow-up.
Explain available life, accident, and supplemental health insurance options.
Help clients understand coverage features and benefit choices.
Provide needs-based recommendations based on individual circumstances.
Guide clients through applications and enrollment.
Assist with beneficiary information and required documentation.
Help clients understand the coverage they select.
Provide ongoing service and follow-up after enrollment.
Provide continued client support.
Conduct applicable benefit and policy reviews.
Assist with service needs and updates.
Maintain accurate digital client records.
Build lasting relationships through consistent communication and exceptional service.