Benefits Program Worker II - Ongoing (Chesapeake)

Virginia Department of Social Services•Chesapeake, VA

24d

About The Position

In This Role, You Will: Conduct client interviews and perform in-depth assessments to determine eligibility for financial and medical assistance programs Navigate complex benefit program policies with confidence and accuracy Use VaCMS and other systems to process applications, track cases, and document outcomes Make timely, sound decisions and ensure all required documentation is accurate and up to date Refer clients to public and private resources that support their overall well-being Maintain a strong focus on service delivery and continuous quality improvement What We’re Looking For: Prior experience determining eligibility for TANF, SNAP, and Medicaid Proficiency in Virginia Case Management System (VaCMS) Strong policy comprehension, communication, and decision-making skills A commitment to public service and a passion for helping others Why Join Us? Be a vital part of a team that supports the health and stability of our community Work in a supportive, fast-paced environment where no two days are alike Opportunities for professional development and career growth Competitive pay and great benefits in a mission-driven workplace

Requirements

Requires a high school diploma or GED/HSE and completion of government assistance programs.
Requires a minimum of four years of experience in eligibility determination for social services programs.
Must be able to provide a certificate of completion for Phase I and Phase II.
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies.
Emergency operations support work and work locations may be outside of normal job duties.
Prior experience determining eligibility for TANF, SNAP, and Medicaid
Proficiency in Virginia Case Management System (VaCMS)
Strong policy comprehension, communication, and decision-making skills
A commitment to public service and a passion for helping others

Nice To Haves

Preferred certification in Phase Policy Training for TANF, Medicaid, and Food Stamps
Experience in eligibility determination for government assistance programs administered by the Virginia Department of Social Services
One of SPIDeR, VaCMS, DMIS, and MMIS experience in determining Eligibility in the Intake unit

Responsibilities

Conduct client interviews and perform in-depth assessments to determine eligibility for financial and medical assistance programs
Navigate complex benefit program policies with confidence and accuracy
Use VaCMS and other systems to process applications, track cases, and document outcomes
Make timely, sound decisions and ensure all required documentation is accurate and up to date
Refer clients to public and private resources that support their overall well-being
Maintain a strong focus on service delivery and continuous quality improvement