Benefits Program Manager

Xero•San Mateo, CA

1d•Hybrid

About The Position

As a Global Benefits Program Manager, you will own the end-to-end delivery and execution of our benefits programs across the U.S., EMEA, and APAC regions. This involves translating strategy into action, ensuring all offerings are delivered accurately and at scale while holding vendors and brokers to high standards. As the primary owner of day-to-day operations, you will partner closely with global brokers, external vendors, and internal teams to drive seamless execution. Your work will directly shape an exceptional employee experience by ensuring our offerings remain competitive, compliant, and accessible. The Benefits team is responsible for designing, managing, and supporting the offerings that employees rely on for their health, financial wellbeing, leave, and protection. We work as a highly visible, coordinated group to ensure all provisions are cost-effective and easy to use. You will collaborate closely with the Director of Global Benefits, the Global Benefits Advisor, and cross-functional partners in Compensation, People Systems, Payroll, Legal, and Finance.

Requirements

Expertise in managing global benefits programs, particularly across the U.S.
Strong HRIS proficiency, specifically with Workday benefits configuration and integrations
A proven ability to own renewals, manage vendor relationships, and deliver high-quality outcomes
Strong communication skills, allowing you to effectively partner with stakeholders and hold external brokers accountable
A growth mindset to adapt quickly to a fast-paced environment and manage multiple priorities across different regions
A strong sense of ownership and an open mind, particularly when navigating complex compliance and regulatory requirements

Nice To Haves

Expertise in managing global benefits programs across APAC and EMEA markets

Responsibilities

Own the end-to-end delivery and execution of benefits programs across the U.S., EMEA, and APAC regions
Translate strategy into action, ensuring all offerings are delivered accurately and at scale
Hold vendors and brokers to high standards
Partner closely with global brokers, external vendors, and internal teams to drive seamless execution
Ensure offerings remain competitive, compliant, and accessible
Manage the migration to Workday for benefits configuration and carrier integrations
Create comprehensive playbooks and self-serve processes for the People Experience teams
Assist with the launch of an AI-powered benefits application to automate and improve employee support
Own renewals
Manage vendor relationships