Benefits Program Supervisor

Arlington County VA•Arlington, VA

1d•Hybrid

About The Position

Arlington County's Department of Human Services (DHS) Economic Independence Division (EID) is seeking an experienced Benefits Program Supervisor to manage and administer a wide range of financial and medical assistance programs. These programs include Temporary Assistance to Needy Families (TANF), Supplemental Nutritional Assistance Program (SNAP), Medicaid, Foster Care IV-E, Child Care Subsidy, Energy Assistance, and Auxiliary Grants. The position will be responsible for the day-to-day management and supervision of one of six operating units within the Public Assistance Bureau, which may include a combination of benefits program specialists, case aides, seasonal temporary staff, and volunteers. Arlington County DHS is committed to delivering client services in an effective, equitable, respectful, and trauma-informed manner. Our staff is dedicated to ensuring our clients are approached, engaged and cared for in ways that demonstrate competency, sensitivity and awareness of factors which impact the client experience including but not limited to: cultural identity, gender, racial, and ethnic diversity, religious/spiritual ascription, physical capability, cognitive and literacy levels, sexual orientation, and linguistic needs.

Requirements

Bachelor's degree from an accredited college or university with a degree in Social Work, Public Administration or a related field
Considerable experience in the administration of public assistance programs
Completion of the following required VaCMS trainings prior to the date in position: VACMSE6001: Introduction to VACMS, VACMSE6002: Applications and Cases in VACMS, VACMSE6003: Additional Data Collection Tools, VACMSE6004: Eligibility Determination Final Steps, VACMSE6020: Intake & Data Collection in the VACMS, VACMSE6040: Eligibility Determination Process & Eligibility Results, VACMSE6050: Using the New Data and Populate Buttons, VACMSE6090: Tasks and Reminders, VACMS7010: Viewing and Printing Forms, VACMSC1002: VACMS Basics classroom
Valid motor vehicle operator's license from the applicant's place of residence or the ability and willingness to use alternative methods of transportation to perform assigned duties and responsibilities at locations other than the primary worksite
Authorization for Arlington County to obtain, or provision of, a copy of the applicant's official state/district driving record
Pre-employment criminal records check (may include criminal record, driving record, education, professional licensure, and credit history)
Pre-hire federal background check and State of Virginia Central Registry check

Nice To Haves

Administering TANF, View, Child Care Subsidies, Medicaid, Foster Care IV-E and SNAP programs in a Virginia human service agency
Determining eligibility in one or more of the programs listed above
Managing and coordinating the work of others and/or supervising line staff
Working knowledge of Commonwealth of Virginia automated systems including VACMS and VAMMIS

Responsibilities

Assisting in the development and implementation of local programs and/or in the development of local policy and procedures for administering Federal and State programs
Directing staff in the analysis and interpretation of complex cases and monitoring compliance with Federal, State and County regulations, policy and procedures
Hiring, training, supervising, monitoring and evaluating the work of benefits program specialists, case aides, and temporary staff
Developing internal operating systems
Evaluating service delivery
Conducting program outreach
Preparing and maintaining program records
Drafting reports using Microsoft Word and Excel
Serving as liaison to external agencies regarding the interpretation of regulations and new program developments
Taking an active role in planning, implementing, evaluating, and enhancing programs while working collaboratively with other managers and ensuring high quality customer service, timely and accurate service delivery, and creating and maintaining a culture of accountability and integrity.