Benefits Navigator

WESTCHESTER JEWISH COMMUNITY SERVICES•Yonkers, NY

About The Position

Westchester Jewish Community Services (WJCS) is seeking a compassionate, detail-oriented, and community-centered Benefits Navigator to support the Workforce Pathways & Benefit Stability Initiative (WPBSI). This initiative is designed to help low-income adults, particularly Able-Bodied Adults Without Dependents (ABAWDs), maintain access to essential public benefits while progressing toward long-term economic stability. The Benefits Navigator will assist participants in navigating complex systems, avoiding benefit disruptions, and overcoming barriers to workforce participation. This role is ideal for someone passionate about anti-poverty work, community stabilization, and improving access to resources for vulnerable populations in Westchester County. The salary for this full-time position is $50,000.

Requirements

Bachelor’s degree in Social Work, Human Services, or related field
Minimum 2 years of experience in benefits navigation, case management, social services, or community-based support programs
Familiarity with Westchester County social service systems and community resources
Experience supporting individuals with Health-Related Social Needs (HRSNs)
Bilingual English/Spanish
Ability to work evening hours as needed
Strong understanding of barriers impacting low-income individuals and underserved communities
Experience working with diverse populations in a trauma-informed and culturally responsive manner
Excellent organizational, communication, and problem-solving skills
Proficiency with Microsoft Office, electronic records systems, and digital communication platforms

Nice To Haves

Experience working with workforce development or anti-poverty initiatives preferred
Knowledge of public assistance systems including SNAP, Medicaid, and other safety-net programs preferred

Responsibilities

Conduct intake and benefits eligibility and needs assessment of program participants.
Provide individualized benefits navigation and case support to participants enrolled in WPBSI.
Assist clients with SNAP, Medicaid, and other public benefit applications, recertifications, and documentation requirements.
Track and monitor deadlines for reauthorization for all clients.
Help participants understand and comply with federal and state work requirement policies.
Support clients in gathering verification documents and resolving benefit interruptions or denials.
Conduct screenings for social determinants of health and identify barriers impacting benefit stability and workforce participation.
Coordinate referrals to workforce development, behavioral health, food security, transportation, childcare, and digital literacy resources.
Collaborate closely with career coaches, social service providers, WJCS CCBHC clinics, other WJCS programs, and Department of Social Services partners to ensure coordinated care.
Educate participants on available community resources and benefit eligibility processes.
Maintain accurate case documentation, participant records, and outcome tracking in compliance with program standards.
Assist participants in accessing technology resources and improving digital literacy needed for benefit management and job search activities.
Participate in interdisciplinary meetings and community partnership initiatives across WJCS service locations.