Benefits Implementation Specialist

isolved•Charlotte, NC

About The Position

The Benefits Implementation Specialist will be responsible for assisting our customers with the design and implementation of their isolved solution. As functional experts, they will help lead the customer in the build, testing and implementation of their SaaS software solution and associated business processes.

Requirements

5+ years of benefits implementation experience
Fluent English
Technical understanding and capabilities
Attention to detail, teamwork, initiative driven
Four-year degree or equivalent education and business experience
Excellent written and verbal skills
Passion for customer satisfaction

Nice To Haves

Customer Focused: Ability to build strong internal and external customer relationships and delivering customer-centric solutions.
Problem Solving: Ability to process complex and sometimes contradictory information to effectively solve problems.
Accountable: Being answerable for your actions and owning up to commitments.
Communication: Developing and delivering information that conveys a clear understanding of the needs of different audiences.
Relationship Building: Establishes effective partnerships and works collaboratively with others to meet shared objectives.
Quality Results Focused: Takes on new opportunities with enthusiasm, applies efficiency to tasks and keeps our customers' experience in mind.
Cultivates Innovation: Creates new and better ways for the organization to be successful.

Responsibilities

Lead new customers through isolved benefits implementations, ensuring their benefits, payroll and HR business processes are set up effectively.
Plan and review key project timelines with customers to ensure deliverables and "go lives" are achieved.
Escalate potential issues early to resolve without affecting implementation timeline.
Contribute to the evolution and improvement of the Implementation process and how we can more efficiently meet the needs of the customer.
Builds solution, customer, and industry knowledge by leveraging the appropriate resources (internally at isolved and externally at the customer).
Oversee and enforce company and departmental policies.
Coordinate and report critical issues to project manager; works with third party resources where appropriate.
Responsible for configuration and testing of application modules and project managers on defining the project plans.
Contribute to the continuous improvements of the implementation group including processes, implementation methodology, and supporting tools/materials.
Guide and drive clients towards the best solution for their business needs.
Analyze client's existing systems, interface requirements, and business processes.