Benefits HR Assistants (Remote)

Aston Carter•Washington, DC

2d•$21 - $21•Remote

About The Position

Join the Benefits team and help make a difference for all employees! The team provides HR assistance to organizational employees in the form of accurate, consistent and timely responses to inquiries from various contact channels – phone, chats and HR cases. The role of the HR Assistant II in the Live Support Benefits organization is to serve as a first point of contact for employee related inquiries and holistic case management services, including but not limited to financial, health, and internal review to meet compliance with corresponding benefit plans as defined by the organization. The MHLS Benefits organization is dedicated to servicing the Benefits space, interacting with organizational employees in a way that earns trust by providing accurate information and resolving issues. This role requires critical thinking and fact-finding skills to make decisions that support the entire benefits process from intake to case management support.

Requirements

2+ years’ experience working in Benefits or Human resources (preferably in a contact center or shared service environment).
Experience with rapid and complex changing work environments
Outstanding customer service and communication skills.
Ability to adapt to a flexible working environment.
Technical aptitude and proficiency with Microsoft Office Suite or similar software
Excellent organizational and time management skills.
Strong customer service focus with the ability to prioritize quality and customer experience.
Excellent verbal and written communication skills.
Ability to understand benefit terms and programs.
Being quick to act and address customer issues while demonstrating strong judgement/decision making.
A high degree of ownership and the ability to handle sensitive situations with care and empathy.
Ability to work within fast-paced environment requiring ability to quickly pivot through several communication forms, prioritization of work to be completed as well as follow-through, and execution with attention to details while always keeping the customers’ needs first.

Nice To Haves

Bilingual in Spanish (a plus but not required)

Responsibilities

Serve as a first point of contact for employee related inquiries.
Provide holistic case management services, including but not limited to financial, health, and internal review.
Ensure compliance with corresponding benefit plans as defined by the organization.
Provide accurate information and resolve issues for organizational employees.
Utilize critical thinking and fact-finding skills to make decisions that support the entire benefits process from intake to case management support.