Benefits Application Specialist

Milliman • Omaha, NE

1d • Hybrid

About The Position

Milliman Omaha is home to intelligent, hard-working, and creative professionals in a collaborative environment that is anything but corporate. Our office combines the flexibility and connection of a local team with the stability, resources, and reputation of a large national firm. We value strong working relationships, individual contributions, and the opportunity for each employee to define their own success. We are seeking a Benefits Enrollment Specialist to support individuals as they navigate health insurance options through education, enrollment assistance, and ongoing communication. In this role, you will serve as a trusted resource to consumers, helping them make informed decisions while delivering a high-quality customer experience that reflects Milliman’s values at every interaction. This is an excellent opportunity for a relationship driven professional who is passionate about helping others, thrives in a team-oriented office environment, and brings strong communication, accuracy, and customer advocacy skills to their work.

Requirements

• Relationship-focused and committed to delivering exceptional customer service
• Professional and dependable, with a strong sense of accountability and attention to detail
• Collaborative team players who value shared success and contribute positively to the office environment
• Adaptable and solutions-oriented, with the confidence to navigate change and ask questions when needed
• Curious and growth-minded, with a desire to learn, improve, and contribute new ideas
• Strong verbal and written communication skills, with exceptional listening ability
• High level of accuracy and attention to detail in documentation and customer interactions
• Strong technical aptitude, including comfort using CRM systems and other technology platforms
• Self-motivated, enthusiastic, and proactive, with a positive, “can do” attitude
• Demonstrated ability to work effectively with a variety of stakeholders
• Passion for helping customers achieve the best possible outcomes
• Candidates must be legally authorized to work in the United States without the need for immigration support or sponsorship from Milliman now or in the future

Nice To Haves

• Health insurance industry experience in employee benefits and/or personal insurance strongly preferred
• 2+ years of experience in Customer Success, Customer Advocacy, Relationship Management, Account Management, or a similar customer-facing role preferred
• Current Life & Health insurance license, or the ability to obtain one within a short timeframe

Responsibilities

• Educate and consult with individual health insurance consumers to help them understand available coverage options
• Assist customers through the enrollment process with professionalism, empathy, and accuracy
• Deliver proactive follow-up and ongoing support to enhance customer satisfaction and retention
• Build strong relationships with customers and internal and external stakeholders, including employees, client decision makers, insurance carriers, and brokers
• Maintain accurate and timely documentation in internal systems and CRM platforms
• Contribute to Milliman’s service model by delivering a consistent, high quality customer experience
• Use customer interactions and feedback to support retention strategies and continuous improvement efforts

Benefits

• Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges.
• 401(k) Plan – When an employee reaches 1,000 hours worked within 12 consecutive months, they become eligible for a 401(k) plan that includes a company matching program and profit-sharing contributions.
• Paid Time Off (PTO) – Begins accruing on the first day of work; Interns, Temporary, and Seasonal Employees will earn PTO each pay period, based on 1 hour for every 30 hours worked.
• Transportation – Pre-tax savings for eligible transit and parking expenses.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed