Benefits Enrollment Counselor

The Standard • Portland, OR

3d • $25 - $33

About The Position

The next part of your journey is right around the corner — with The Standard. A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference? Job Summary: The Benefits Enrollment Counselor plays a key role on the Enrollment Success Team, serving as a trusted guide for employees navigating their benefits journey. This individual contributor position not only provides education and support, but also actively manages and completes benefits enrollments for employees. Through meaningful engagement, clear education, and empathetic support, the Benefit Enrollment Counselor delivers an effortless enrollment experience—ensuring every employee feels informed, confident, and cared for throughout their benefits journey.

Requirements

• Excellent verbal and written communication skills, with strong active listening ability.
• Demonstrated ability to manage multiple tasks simultaneously while maintaining precision and accuracy; actively achieving goals set with manager.
• Comfortable working in a dynamic, phone-based environment.
• Proficiency with Microsoft Office Suite and enrollment platforms (e.g., Selerix, Employee Navigator, ADP).
• Commitment to confidentiality, professionalism, and data security.
• Adaptable and receptive to feedback in a fast-changing environment.
• Required education: High school diploma or equivalent.
• Required experience: Minimum of three (3) years in benefits, insurance, or call center environment.
• Required professional licensure or certification: Active and Continuous Life and Health Insurance License; continued education in states where it is required.

Nice To Haves

• Preferred education: Associate degree.
• Preferred experience: Prior experience in employee benefits counseling or enrollment services.
• Preferred professional licensure or certification: Bilingual proficiency to support a diverse employee population.

Responsibilities

• Support inbound, scheduled, and outbound calls in a fast-paced call center environment.
• Guide employees through benefit enrollment process for core and voluntary.
• Educate employees on available benefits using clear explanations and relatable examples.
• Deliver client-facing presentations via webinars to educate and inform employees.
• Accurately process and complete employee benefit enrollments, ensuring all selections are finalized and documented.
• Maintain confidentiality of participant information in compliance with HIPAA and company standards.
• Actively listen and respond to employee questions with clarity, empathy, and professionalism.
• Provide seamless experiences by communicating next steps and resolving inquiries effectively.
• Participate in ongoing training and development to stay current on products and process updates, while applying coaching feedback to improve customer engagement and deliver proactive customer support.
• Collaborate with team leads and managers to ensure smooth and successful enrollment processes.
• Other duties as assigned.

Benefits

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions
• An annual incentive bonus plan
• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure
• A supportive, responsive management approach and opportunities for career growth and advancement
• Paid parental leave and adoption/surrogacy assistance
• An employee giving program that double matches your donations to eligible nonprofits and schools
• In addition to the competitive salary range below, our employee-focused benefits support work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees