Enrollment Counselor

University of the Cumberlands•Williamsburg, KY

11d

About The Position

Get Set for Cumberlands! Join our team of student-focused individuals working together in order to encourage intellectual and spiritual growth, leadership and service. CURRENT STUDENT or EMPLOYEE? Please log into Workday and use the Career Tile to find and apply to jobs from our internal career sites. The Enrollment Counselor will perform a broad range of duties to meet the needs of the undergraduate main campus program. This includes student recruitment, assisting in the admission process, conducting campus recruitment events, building relationships with high school guidance counselors, and communicating with students and their families. This person will have excellent interpersonal communication skills and public speaking skills. The position demands flexibility, the ability to be a dynamic team player, and critical thinking skills. The Enrollment Counselor will perform a broad range of duties to meet the needs of the undergraduate main campus program. This includes student recruitment, assisting in the admission process, conducting campus recruitment events, building relationships with high school guidance counselors, and communicating with students and their families. The Enrollment Counselor will be expected to manage a recruitment territory and some overnight travel will be required.

Requirements

Valid driver’s license
Bachelor's degree required
Must possess good people skills and the ability to communicate in all mediums including phone calls, presentations, email, text, social media, written correspondence, and face to face communication
Proficient in computer literacy and knowledgeable of Microsoft Office
Must show initiative, adaptability, resourcefulness, dependability, and ability to take action
Ability to work a flexible schedule, as office hours and work times are often based on student needs. Will require some weekend work, as well as day, and overnight travel

Nice To Haves

Customer service experience is preferred
Excellent analytical and writing skills

Responsibilities

Manages admission process including inquiries, applications, correspondence, collection of documents and maintaining admissions data
Responsible for the management of an assigned geographic territory or specified population. This may include planning travel logistics, making reservations for accommodations, scheduling one-on-one meetings, college fairs or other recruitment events, and submitting detailed expense reports
Discussing financial aid with prospective students and families
Use of Client Relationship Management (CRM) tool and other software that will aid in recruitment and communication to students
Assist in any campus event we are asked to help with
Assist with summer orientations or other programs on campus
Communicate effectively with applicants in a timely manner
Provides thorough knowledge of the University, academic departments, programs, curricula, methods of program delivery, and expectations
Collaboration with academic departments and administration on a regular basis and ability to build/maintain positive relationships
Provide prompt and efficient customer service
Learn and execute new information and data processes that are required to meet needs of the department
Receive and upload student admissions documents
Performs other duties as assigned