Enrollment Coordinator

The Sullivan University System • Louisville, KY

8d • $19 - $25

About The Position

Sullivan University is an organization that is truly committed to making a difference. We host a wide variety of career opportunities, offer a family-oriented culture, and invest in our employees. Join us if you want: Internal Mobility The Opportunity to Make a Difference in the Lives of our Students Professional Training and Development Individual Coaching A Diverse and Positive Work Environment To Support Local Charities through the Sullivan Cares Program What Can We Offer YOU? 90% Tuition Discount through the Master’s degree level for the employee and 40% dependent discount after your first quarter from date of hire (dependent discount increases to 90% after 3 years). A Generous Benefits Package with Medical, Dental, Vision, Life, AD&D, Long-Term Care, Short Term Care, Auto, and Home Insurance. 401K Competitive Salary 11 Paid Holidays Paid Vacation and Sick Time Employee Referral Bonus Employee Discounts at Local Restaurants and Venues Comprehensive Wellness Program We are currently looking for a full-time Enrollment Coordinator. The Enrollment Coordinator serves as the liaison between the students, Admissions Department and Financial Planning Department. This position is key to the new student enrollment process. This role is one of performing clerical duties of admissions and assisting in follow-up for new students after application. The Enrollment Coordinator will work closely with Director of Admissions, Associate Director of Admissions, Admissions Assistants, Financial Planning Coordinators, and a team of Admissions Advisors. This position is of a customer service nature. Hours for this position will include two 9 am-6 pm days, two 10 am-7 pm days, Fridays 8 am-4:30 pm and an occasional Saturdays 9 am-1 pm.

Requirements

• Associates degree preferred
• Two years’ prior sales or customer service experience. An equivalent combination of education and work experience may be considered.
• Ability to handle heavy telephone work (Admissions Coordinator will spend approximately 60% of his/her time on the phone requesting additional information from students, scheduling testing or financial aid appointments, etc).
• Must be detail-oriented and extremely thorough and have exceptional organizational and multi-tasking skills.
• Must be a self-starter with the ability and willingness to take direction as needed.
• Demonstrable proactive problem-solving skills and the ability to independently set priorities.
• Must be proficient in the Microsoft Office suite (with an emphasis on Excel).
• Must have superior communication, customer service and interpersonal skills.
• Must work well in cross-functional teams and have the ability to work under tight deadlines.
• Ability to work evening hours and weekend hours as necessary.
• Must be able to sit for extended periods of time.
• Must be able to hear and speak well enough to communicate with students, faculty, and staff face-to-face and via the telephone.

Responsibilities

• Enters all leads for prospective students and student applications in CampusVue.
• Runs weekly admissions report.
• Prepares completed files for academic review and acceptance.
• Assists in all admissions special events, such as open house, career days, student orientations and registration, campus tours and other duties as assigned by Director of Admissions and Associate Director of Admissions.
• Assists in follow-up for new students after application and works closely with a team of Admissions Advisors to provide exceptional customer service.
• Assists in the collection of all necessary paperwork from new students.
• Ensures that students have received all required consumer information, including a catalog, Schedule A, catalog addendum, financial aid packet, and any other necessary resources needed.
• Assists in processing collection of pre-matriculation payments, such as application fee or any other fees required.
• Provides receipt to students.
• Closes and balances the collections daily.
• Provides counsel regarding the status of the new students in the enrollment process to the Director of Admissions, Associate Director of Admissions, and Admissions Advisors.
• Meets with Admissions Advisors periodically to inform them of the status of follow-up with their new students list.
• Participates in “accountability” meetings, review future list with Director of Admissions and Financial Planning Coordinators.
• Prepares admissions testing requirements: scheduling of tests, proctoring exam, grading, etc.
• Obeys all state, federal and accreditation laws and requirements and adheres to all school policies pertaining to the admissions and student financial aid process.
• Makes daily interview confirmation calls for Admissions and Financial Planning confirmation calls.
• Scans all required documentation in ImageNow.
• Run background checks and provides results to appropriate department.
• Acts as a liaison between Admissions and other departments.
• Prepares letters, reports, and forms, etc., making changes to grammar, punctuation and spelling as needed.
• Processes all Scholarship Day and Academic Scholarship certificates.
• Performs all duties as assigned.

Benefits

• 90% Tuition Discount through the Master’s degree level for the employee and 40% dependent discount after your first quarter from date of hire (dependent discount increases to 90% after 3 years).
• A Generous Benefits Package with Medical, Dental, Vision, Life, AD&D, Long-Term Care, Short Term Care, Auto, and Home Insurance.
• 401K
• Competitive Salary
• 11 Paid Holidays
• Paid Vacation and Sick Time
• Employee Referral Bonus
• Employee Discounts at Local Restaurants and Venues
• Comprehensive Wellness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree