Enrollment Coordinator

Public Partnerships | PPL

1d•$20 - $22•Remote

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Public Partnerships LLC supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self-direct” their own long-term home care. Our role as the nation’s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget. We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services. Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve. (learn more at www.pplfirst.com). Candidates must reside in the state of Pennsylvania to be considered.

Requirements

Strong customer service and support experience.
Proficient in Microsoft Office Suite and web-based applications.
High aptitude for process assessment, improvement, and recommendation.
Exceptional verbal and written communication skills.
Ability to develop strong working relationships with external and internal stakeholders.
Ability to prepare ad-hoc reporting applicable to enrollment activities.
Education: Associate or bachelor’s degree preferred. Substantial professional experience in a related field may be considered in lieu of a formal degree.
Experience: 1-3 years of experience in data entry or administration in an enrollment environment.
1-3 years of customer service experience.
At least 1-2 years’ professional experience working with persons with disabilities.
Working Conditions: Remote setting.
Must be based in PA.

Responsibilities

Referral Intake & Enrollment Initiation Receives and processes new individual referrals for participant-directed services.
Communicates referral corrections, as needed, to entities providing case management or service/support coordination entities services to the individual.
Conducts introduction and welcome outreach to newly referred individuals or their representative to initiate the enrollment process.
Schedules appointment(s) to ensure program enrollment is completed quickly and efficiently.
Articulates to all stakeholders what information is required to navigate and complete the enrollment process successfully.
Enrollment Coordination & Stakeholder Engagement Readily identifies potential barriers and bottlenecks to timely enrollment and take necessary steps to triage and resolve.
Engages the entity providing case management or service/support coordination services to the individual to ensure and understand Public Partnerships’ initiation and timely coordination of the enrollment process and what to expect.
Responds to in-bound and out-bound call inquiries regarding new provider enrollment.
Educates the individual/employer and provider on interacting with Public Partnerships as their fiscal intermediary, with emphasis on enrolling subsequent providers and keys to successful self-direction.
Collaborates with internal and external stakeholders as necessary to ensure enrollment cycle times are minimized and the first payment to the provider(s) is received on time and in full.
Application Processing, Compliance & Issue Resolution Processes enrollment applications received through email, fax, mail and online.
Performs all functions necessary to support the enrollment of the individual/employer/authorized representative and provider(s) including obtaining employer identification numbers, completing criminal background checks, and other enrollment related requirements.
Updates provider status and records in systems.
Responds to incoming departmental requests to solve outstanding enrollment issues within program enrollment requirements.
Researches and resolves customer issues using required reporting processes and systems.
Documentation, Reporting & Quality Assurance Meets quality assurance standards and daily processing metric goals as applicable to program.
Collects, analyzes, and presents information that will be used for quality control and process improvement activities.
Enters and monitors relevant documentation in enrollment systems and tools.
Conducts both internal and external reporting.