BENEFITS & ELIGIBILITY SUPERVISOR
About The Position
The Department of Economic Security (DES) is seeking an experienced and highly motivated individual to join our team as a Benefits and Eligibility Supervisor in our Phoenix Field Office. This position supervises, plans and coordinates the operations of a program of one or more benefits and eligibility units involved in the determination and issuance of public assistance and/or social service benefits. The role is responsible for effective supervision and administration of the divisions eligibility program(s) staff, including staff development and training, succession planning, performance management, and related activities. The supervisor will work with other managers and staff to evaluate and implement goals, responsibilities, policies, and procedures of the division.
Requirements
- Federal, State, and agency statutes, rules, and regulations applicable to area of assignment.
- Fundamental leadership practices.
- Interviewing and assessment techniques, community resources, customer service practice.
- Written and verbal communication to explain and interpret Federal and State laws, statutes, rules, regulations, and guidelines applicable to the area of assignment.
- Access, maintain, review and interpret database information, compile and present program information.
- Establish and maintain effective working relationships.
- Identify, analyze, and evaluate situations or problems to determine appropriate courses of action.
- A high school diploma or equivalent education
- Six to Twelve month's experience as a Lead
- One to Three years' experience performing eligibility work with FAA systems.
- This position requires driving or the use of a vehicle as an essential function of the job to conduct State business.
- Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency’s ability to reasonably accommodate any restrictions.
- All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Responsibilities
- Train, supervise, and evaluate the performance of assigned staff; assign and adjust workloads.
- Responsible for interpreting and clarifying program policies and procedures for staff and implement regulations or policy changes affecting the day to day operation of the unit.
- Assist staff with difficult and complex cases to include providing consultation with employees, handling some cases personally, making decisions on controversial cases, and consulting with senior management on recommended actions.
- Prioritizes and assigns work of assigned unit(s) in order to maintain compliance with federal, state and mandates; ensure the timeliness and accuracy of services delivered; identify and resolve existing and potential problems according to agency policies and program goals and objectives.
- Conduct quality control and error management and prevention in eligibility services program(s) to include conducting case reviews, evaluating accuracy, timeliness and productivity utilizing quality and quantity data from program reports, identifies error trends, implements corrective action plans, develops and conducts related training.
- Compile and review statistical data associated with unit activities from case records, logs, computer files, and other sources and prepare requested reports.
- Evaluates staffing needs, participates on hiring panels and makes recommendations for effective use of personnel resources.
- Assists with identifying suspected fraud cases, preparing summaries of facts for fraud and overpayment, representing the agency in hearings and court appeals and taking appropriate action as required.
Benefits
- Affordable medical, dental, life, and short-term disability insurance plans
- Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
- 10 paid holidays per year
- Paid vacation and sick time
- Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
- Deferred compensation plan
- Wellness plans
- Tuition Reimbursement
- Stipend Opportunities
- Infant at Work Program
- Rideshare and Public Transit Subsidy
- Career Advancement & Employee Development Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
