BENEFITS AND ELIGIBILITY SPECIALIST (ELIGIBILITY INTERVIEWER)

Arizona Department of Administration•Safford, AZ

1d•Onsite

About The Position

The Department of Economic Security (DES) is seeking individuals committed to service, community, and teamwork to join their team. DES strengthens individuals, families, and communities for a better quality of life. This customer service career is ideal for those who enjoy helping people and being recognized for their efforts. As an Eligibility Interviewer, you will determine eligibility for Arizonans needing Nutrition Assistance, Medical Assistance, and/or Temporary Assistance to Needy Families. The role requires a highly motivated individual with decision-making skills, the ability to work independently and multi-task in a fast-paced field office, and the capacity to provide quality interaction and communication with clients.

Requirements

Knowledge in customer service practices.
Knowledge in computer navigation of various software applications, including but not limited to Google Suite or Microsoft.
Strong written and verbal communication skills.
Customer friendly, empathetic and patient demeanor.
Computer experience: typing, navigating and using multiple computer systems on multiple screens while talking to clients.
Core math skills, including but not limited to, addition, subtraction, multiplication and division.
Ability to evaluate and make appropriate decisions (or determinations).
Ability to access, maintain, review and interpret information.
Ability to work independently as well as interacting with others on a team.
Ability to review and explain eligibility requirements with applicants of diverse backgrounds and guide them to resources as part of the interview process.
Must successfully complete background and reference checks.
Must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Nice To Haves

One (1) year of experience performing eligibility reviews or one (1) year of customer service experience.
A High School Diploma or GED.

Responsibilities

Assist individuals and families face to face in person in a field office environment.
Attend paid classroom training with on the job training (learning by doing).
Provide excellent customer service in person to individuals and families facing challenging and personal situations.
Collect and gather information to conduct interviews to make eligibility determinations for Medical Assistance, Nutrition Assistance, and Cash Assistance.
Complete the application process and interview process by entering data on a computer and accessing multiple screens while interacting with individuals and families.
Adhere to agency standards in a high-volume field office, measured by metrics, attendance, service levels, accuracy, and timeliness.